Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Timeline
Generic

Wendy Dale

Pittsburgh,PA

Summary

Dynamic service associate with extensive experience at Rite Aid, excelling in transaction processing and customer service. Proven ability to train new employees and maintain a balanced cash drawer, achieving zero discrepancies. Strong communication and organizational skills foster positive customer interactions and enhance operational efficiency. Committed to delivering exceptional service in fast-paced environments.

Overview

1
1
Certification

Work History

Service Associate

Rite Aid
Pittsburgh, PA
07.2017 - Current
  • Process customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintain a balanced cash drawer at all times, avoiding errors and discrepancies
  • Provide exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assist in training new hires on all proper procedures
  • Manage high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Collaborate with the store management team to resolve pricing discrepancies or product returns
  • Ensure cleanliness and organization of the checkout area at all times, including bagging items properly and restocking supplies as needed
  • Provide excellent customer service by assisting customers with inquiries, processing purchases, and resolving any and all issues

Bookseller/Cashier

Barnes & Noble
Pittsburgh, PA
11.2015 - 07.2017
  • Engaged with customers, assisting them in finding desired books, giving recommendations, and processing purchases of said novels
  • Provided exceptional customer service by assisting customers in finding and recommending books based on their interests
  • Maintained a clean and organized bookstore environment, ensuring ease of navigation for customers
  • Processed book returns efficiently and accurately, adhering to company policies and procedures
  • Assisted with inventory management, including receiving new shipments, shelving books, and conducting regular stock checks
  • Collaborated with team members to create eye-catching displays and promotions to increase sales
  • Developed strong product knowledge across various genres to effectively answer customer inquiries and establish good rapport

Bookseller

Borders Bookstore
Phoenix, AZ
05.1993 - 01.1999
  • Provided exceptional customer service by assisting customers in finding and recommending books based on their interests
  • Maintained a clean and organized bookstore environment, ensuring ease of navigation for customers
  • Processed book returns efficiently and accurately, adhering to company policies and procedures
  • Served as the go-to resource for colleagues seeking information about specific titles or authors
  • Demonstrated excellent communication skills when interacting with publishers' representatives regarding orders or special requests
  • Trained new employees on proper cash handling procedures resulting in zero discrepancies over the past year
  • Collaborated with team members to create eye-catching displays and promotions to increase sales
  • Developed strong product knowledge across various genres to effectively answer customer inquiries
  • Utilized point-of-sale systems to process transactions accurately and efficiently

Cashier/Customer Service

Arizona Biltmore, LXR Hotels & Resorts
Phoenix, AZ
04.1991 - 05.1993
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
  • Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing their inquiries or concerns.
  • Maintained extensive knowledge of inventory to ensure customer satisfaction.
  • Trained new employees on operating cash registers effectively, following proper protocols.
  • Resolved any and all customer complaints with a professional attitude.
  • Trusted to perform opening and closing duties.
  • Maintained confidentiality of sensitive financial information during transactions.

Daycare Worker

Up With Children Daycare
Pittsburgh, PA
09.1982 - 09.1990
  • Supervised and attended to large groups of children, ensuring safety and well-being at all times
  • Implemented age-appropriate activities to promote physical, cognitive, and social development
  • Maintained a clean and organized daycare environment, regularly sanitizing toys and equipment
  • Established positive relationships with guardians, communicated about daily activities, progress, and any concerns
  • Provided nutritious meals and snacks to children following dietary guidelines, accommodating special dietary needs when necessary
  • Administered first aid or medication as needed
  • Collaborated with other daycare staff members to ensure smooth operation of daily routines
  • Fostered a welcoming atmosphere for children to encourage learning

Education

High school diploma -

Mount Lebanon High School
Pittsburgh, PA
01.1984

Associate's degree - Retail Management

Duff's Business Institute
Pittsburgh, PA

Skills

  • Inventory management
  • Transaction processing
  • Stock replenishment
  • POS experience
  • Returns and refunds
  • Customer service
  • Employee training
  • Communication skills
  • Attention to detail
  • Organizational skills

Certification

  • Driver's License
  • September 2024 to October 2028

Awards

Outstanding Student Award for Duff's Business School

Accomplishments

  • Outstanding Student Award at Duff's Business Institute

Timeline

Service Associate

Rite Aid
07.2017 - Current

Bookseller/Cashier

Barnes & Noble
11.2015 - 07.2017

Bookseller

Borders Bookstore
05.1993 - 01.1999

Cashier/Customer Service

Arizona Biltmore, LXR Hotels & Resorts
04.1991 - 05.1993

Daycare Worker

Up With Children Daycare
09.1982 - 09.1990

High school diploma -

Mount Lebanon High School

Associate's degree - Retail Management

Duff's Business Institute

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