Wendy GC Puckett
Shelton
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Capitol City Golf Course
09.2023 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and onboarding.
- Responded to customer requests for products, services, and company information.
- Processed payments and documents such as invoices, employee reimbursements, and payouts.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions. With all aspects of restaurant accounts.
- Managed and maintained all gaming financials and reported to gaming commission.
- Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
Restaurant Training Manager
Apple American Group LLC
02.2023 - 09.2023
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Processed effectively all company invoices and daily store deposits.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Lead Server/Front of House Manager
Smoking Mo's
01.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Restaurant General Manager
The Strip Steakhouse
05.2021 - 12.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Manager
Salish Cliffs Golf Club
10.2016 - 05.2021
- Managed all daily operations and financials.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed schedules and payroll for all employees.
Education
Associate of Arts - Fine Arts
Cornish College of The Arts
01-1993
Skills
- Superior customer relations
- Vendor negotiations
- Operations management
- Financial management
- Skilled Communicator
Certification
Food Handlers Card
Mast Certification
CPR/First aid Current
Servsafe Manger
Responsible Alcohol Manager
Timeline
Food and Beverage Manager
Capitol City Golf Course
09.2023 - Current
Restaurant Training Manager
Apple American Group LLC
02.2023 - 09.2023
Lead Server/Front of House Manager
Smoking Mo's
01.2022 - 02.2023
Restaurant General Manager
The Strip Steakhouse
05.2021 - 12.2021
Restaurant Manager
Salish Cliffs Golf Club
10.2016 - 05.2021
Associate of Arts - Fine Arts
Cornish College of The Arts
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