Wendy Halder
Berrien Springs,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
24
24
years of professional experience
Work History
Customer Support / Office Operations Assistant
UltraCamp
11.2015 - Current
- Regularly assists senior management with special projects.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manages customer inquiries and suggestions courteously and professionally.
- Assists team members in resolving 100 customer satisfaction issues per week.
- Provides technical assistance to customers through various communication channels.
- Monitors system performance daily to identify potential issues.
- Participates in QA testing prior to new feature deployment.
- Maintains filing system, enters data, and completes other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Periodicals Associate
Center For Adventist Research
02.2010 - 11.2015
- Managed periodicals department, including acquisitions, cataloguing, and archiving of materials in various languages from international sources.
- Managed quarterly binding process of over 100 titles for periodical archiving.
- Greeted patrons and offered assistance, increasing satisfaction.
- Contributed to writing and editing for Communiqué.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Assisted in redesigning the entryway display room.
- Worked varied hours to meet seasonal and business needs.
Small Appliance Sales
ABC Warehouse
11.2008 - 02.2010
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
Retail Assistant
Harmony Market
03.2000 - 08.2007
ESL Teacher
Moscow English Language Center
06.2004 - 06.2005
Education
Bachelor of Arts - Photography
Andrews University
Berrien Springs, MISkills
- Customer Satisfaction
- Technical Support
- Customer Relations
- Managing Multiple Tasks
- Active Listening
- Effective Customer Communication
- Customer Relations
Timeline
Customer Support / Office Operations Assistant
UltraCamp
11.2015 - Current
Periodicals Associate
Center For Adventist Research
02.2010 - 11.2015
Small Appliance Sales
ABC Warehouse
11.2008 - 02.2010
ESL Teacher
Moscow English Language Center
06.2004 - 06.2005
Retail Assistant
Harmony Market
03.2000 - 08.2007
Bachelor of Arts - Photography
Andrews University
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