- Kayaking
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
Wendy J Riling
Melbourne
Summary
With a broad range of experience, I bring to the State of Florida DEP a deep understanding of stewardship in the natural environment. Self-motivated and hardworking, I possess valuable resource management experience as well as a can do attitude.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Cox Automotive
03.2013 - Current
- Connect with clients on a regular basis to assist with issue resolution, initiative execution and to deliver product enhancements to align with clients’ business needs and goals, while building and maintaining a positive and productive relationship between clients and Cox
- Understand expectations of and experience with the company’s products
- Address and resolve issues
- Identify and pursue opportunities for additional sales / revenue generation
- Ensure clients receive timely, necessary, and contracted after-sales service
- Serve as a key point-of contact for clients, ensuring communication and coordination with appropriate internal stakeholders
- Partner with customer support, product, and development teams to help clients navigate service and other engagements
- Work with customers on implementation reviews and to ensure the prompt and proper resolution of technical or procedural challenges
- Maintain Salesforce and other client repositories to ensure all client information is up-to-date and available for use by internal sales, product, operations, or other stakeholders
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
Tour Guide
Explorer Tours
08.2016 - 10.2017
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
Photographer
Self Employed
11.2006 - 07.2016
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
Kayak Tour Guide
Collinsville Canoe and Kayak
03.1997 - 10.2006
- Provided strong leadership to create memorable kayaking experiences for customers.
- Gained an understanding of each participants skill level and ability, in order to ensure a safe and cohesive group experience.
- Provided in depth and intimate knowledge of waterways and surrounding wetlands and geography in order to elevate customer experience and education.
- Worked collaboratively with staff to improve overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Maintained all equipment including kayaks, gear, trailers.
- Promoted a Safety First ethos through example.
Staff Photographer
The Bristol Press
01.1991 - 11.1997
- Captured high-quality images by utilizing advanced photography techniques and equipment.
- Delivered consistent results under tight deadlines by prioritizing tasks effectively.
- Successfully navigated challenging environments, such as conflict zones or disaster areas, while maintaining personal safety and capturing powerful images that informed readership.
- Received industry recognition through various photography awards, highlighting commitment to excellence in photojournalism.
- Captured compelling images by covering various events, including natural disasters, political rallies, and community gatherings.
- Managed photography equipment inventory effectively, maintaining gear in excellent condition while minimizing expenses related to repairs or replacements.
Education
Certificate of Internet Site Development and Website Design -
Naugatuck Valley Community and Technical College
Waterbury, CTAssociate of Applied Science - Commercial Photography
Northwest College
Powell, WYCertificate - Florida Master Naturalist Program
UF/IFAS
Florida02-2025
Skills
- Self motivated
- Team player
- Relationship building and management
- Customer engagement
- Client needs assessment
- Interpersonal and client communications
- Conflict resolution skills
- Problem-solving aptitude
- Proficient in Microsoft Office Suite, Adobe Creative Suite, Mac OS, Windows OS
- Proficient with a hammer and other building tools
Previous Experience
- Marketing Manager, Lake Nissan, 1998 - 2013
- Advertising Specialist, AutoTrader.com, 1998 - 2013
- Internet Sales Representative, Blasius Chevrolet, 1998 - 2013
- Automotive Online Product Specialist, Cars.com, 1998 - 2013
Affiliations
- Farmington River Watershed Asscociation
Certification
- Florida Master Naturalist
Interests
Timeline
Tour Guide
Explorer Tours
08.2016 - 10.2017
Client Relationship Manager
Cox Automotive
03.2013 - Current
Photographer
Self Employed
11.2006 - 07.2016
Kayak Tour Guide
Collinsville Canoe and Kayak
03.1997 - 10.2006
Staff Photographer
The Bristol Press
01.1991 - 11.1997
Certificate of Internet Site Development and Website Design -
Naugatuck Valley Community and Technical College
Associate of Applied Science - Commercial Photography
Northwest College
Certificate - Florida Master Naturalist Program
UF/IFAS
Similar Profiles
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Adam GreeneAdam Greene
Sr. Dealer Solutions Consultant at Cox AutomotiveSr. Dealer Solutions Consultant at Cox Automotive
Chad WrenChad Wren
Team Leader at Cox AutomotiveTeam Leader at Cox Automotive
Jacquelyn McMinnJacquelyn McMinn
Senior Client Trainer at Cox AutomotiveSenior Client Trainer at Cox Automotive
Cooper ChiarelliCooper Chiarelli
Concrete Finisher at MilleenConcrete Finisher at Milleen