Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Certification
Timeline
Hi, I’m

Jade Castillo

Server / Bartender
Waipahu,HI
Jade Castillo

Summary

  • Although my career path has led me to study landscape design; my employment history has always been working in the restaurant industry with over 10 years experience.
  • Computer savvy with the ability to quickly learn POS systems for executing orders in a timely manner.
  • I possess over 20 years of excellent sales and customer service with an impeccable reputation for resolving problems and improving customer satisfaction.
  • Dependable bartender & food server successful with providing fast, high-quality customer service to guests in restaurant settings.

Overview

17
years of professional experience
1
Certification

Work History

Self-employed

Master Gardener
05.2010 - 11.2022

Job overview

  • Worked with residential clients to design flower beds and container gardens.
  • Advised property owners on appropriate types of plants for specific soil and landscape according to budget.
  • Maintained routine landscaping schedules for clients using specialized computer software.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and garden health.
  • Applied bio-safe weed and pest control products to lawn and gardens.
  • Enhanced visibility and improved tree and bush shape through intentional pruning.
  • Used shears, pruners and chainsaws to prune and trim ornamental shrubs and trees and equipment maintenance.
  • Educated my team and partners on proper gardening practices and members of public on sustainable gardening and integrated pest management.
  • Participated in workshops for continued education on horticulture.

Fletcher Bay Winery

Bar Tender / Food Server
01.2020 - 03.2022

Job overview

  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage cash and make every effort to ensure comfort to patrons.
  • Bussed and reset tables to keep tasting room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used slow periods to restock supplies, do dishes, dust display cases and process wine club orders.
  • Carried out complete opening, closing and shift change duties to keep the business working efficiently.

Sushi-Ko

Sushi Chef
03.2020 - 05.2021

Job overview

  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained well-organized mise en place to keep work consistent.
  • Kept daily inventory before supplies ran out. Restocked supplies nightly to reduce opening duties for the morning shift employees.
  • Collaborated with staff members to create large sushi platters for catered events.
  • Disciplined and dedicated to meeting high-quality standards.

Sogno Di Vigno

Line Cook (Salad and Dessert Bar)
08.2018 - 11.2019

Job overview

  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared food for cold hold case and workstations during shift opening and closing times.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards and surfaces between tasks to avoid cross-contamination.
  • Took food orders from ticket station and prepared items quickly to complete order items together and serve immediately at the appropriate temperature.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Transitioned between lunch and dinner service.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.

Education

San Ramon Valley High School
Danville, CA

High School Diploma

Washington State University
Pullman, WA

Bachelor of Science from Horticulture Operations And Management
05.2010

University Overview

Honor Roll Student, graduated with 4.0 GPA

Skills

  • 5-Start Restaurant Tableside Service, Wine Pairing and Bartending Expertise
  • Menu Memorization and Presentation
  • Exercises Calm Conflict and Complaint Resolution
  • Patron Engagement, Customer Service and Rapport
  • ServeSafe Certified and PPE Guideline Compliance
  • POS Transactions and Cash Handling
  • Specials Promotion and Natural Upselling Ability
  • Efficient Worker and Cool Under Pressure
  • High-Volume Food and Beverage Service
  • Dining Room Cleaning and Upkeep

Hobbies

I enjoy a good challenge when it comes to both hiking and freestyle rock climbing. I have a deep personal interest in natural health and wellness. After my first two years in college, I wanted to see the world, which led me to find work in the food/bar industry and make that dream possible. In my spare time I love to DJ music for friends or local bars when the opportunity presents itself.

Languages

Spanish
Professional Working
English
Native or Bilingual

Certification

I have successfully completed my food & safety certification for the state of Hawaii with a score of 100%.

Timeline

Sushi Chef

Sushi-Ko
03.2020 - 05.2021

Bar Tender / Food Server

Fletcher Bay Winery
01.2020 - 03.2022

Line Cook (Salad and Dessert Bar)

Sogno Di Vigno
08.2018 - 11.2019

Master Gardener

Self-employed
05.2010 - 11.2022

San Ramon Valley High School

High School Diploma

Washington State University

Bachelor of Science from Horticulture Operations And Management
Jade CastilloServer / Bartender