Wendy Jo Wilde
Holmen,WI
Summary
Detailed-oriented Meeting Coordinator bringing more than 26 years of expertise and achievements in the travel industry. Focused leader with success in guiding teams through pre-event coordination, event execution, and post-event activities while building relationships with internal stakeholders and event attendees.
Overview
1
1
year of post-secondary education
26
26
years of professional experience
Work History
Meeting Coordinator/SME Websites
BCD Meetings And Events
Chicago, IL
12.2012 - 09.2020
- Built Websites for all meetings.
- Trained all teams members on Aventri (program to build websites).
- Worked closely with the travel team to make sure to keep up to date with travel info.
- Tech go to person before going to our IT department.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Recommended workflow and budget improvements, resulting in 98% savings per event.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Coordinated schedules and timelines for all events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection.
- Accurately calculated and processed expenses during and after events.
- Led vendor negotiations to obtain cost-effective services and products.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Business Analyst/QA Analyst
BCD Travel
Atlanta, GA
02.2005 - 12.2012
- Maintained 97.84% SLA, highest on our team while exceeding the monthly team average in productivity.
- Maintained an average of 97.87% case maintenance.
- Presented to management new email process, which led to cost savings for company.
- Subject matter expert for Multi-GDS process.
- Reduced department payouts by 10%.
- Achieved a score of 98% customer satisfaction on surveys sent out for work performed.
- Maintained an average of 90% accuracy on cases.
- Worked with over 100 clients on building new/old custom format/routines in SQL and HTML to help agents to be more proficient and reduce errors.
- Tested every routine thoroughly before rolling it out to our clients to make sure the routine worked exactly like they had asked.
- Very detail-oriented.
- Monitored case log and assigned to appropriate analyst.
- Monitored team email box.
- Help team members with testing routines.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Documented business processes and analyzed procedures to align with changing business needs.
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Mapped current business and operational processes and recommended areas for improvement.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Key Coordinator/Tech
BCD Travel
Atlanta, GA
01.1999 - 02.2005
- Attended training classes and made sure the whole team was up to date with all technology.
- Did all the airlines exchange electronically.
- Built scripts to help agents work more efficiently.
- Worked closely with management.
- Was the IT go to person for the office.
- Worked closely with our IT team on implementing new products.
- Tested all new programs and products before rolling out to agents.
- Build Excel Sheets for ticket tracking.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Entered data into GDS system, implementing tight safeguards to secure financial and personal information.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Corporate Travel Agent
BCD Travel
Atlanta, GA
12.1996 - 01.1999
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Maintained operational proficiency in coordinating domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Managed administrative functions such as billing, expense and commission tracking.
- Set up flights, hotels and ground transportation for individuals and groups.
- Provided essential information and paperwork to travelers.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Production Control Agent
BCD Travel
Atlanta, GA
07.1994 - 12.1996
- Put together airlines tickets.
- Delivered Airline tickets.
- Handled Airline Exchanges.
- Made sure that products were produced on time and are of good quality.
- Scheduled deliveries of airline tickets by specified time to begin production on time.
- Checked prices and calculated totals for accurate invoice processing.
- Requisitioned materials to restock inventory and obtain goods for travel production.
- Gauged production progress to inform leaders of performance concerns.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Education
No Degree - Travel And Hospitality
Minneapolis Business College
Saint Paul, MN 07.1993 - 07.1994
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Trustworthy Results
undefinedTimeline
Meeting Coordinator/SME Websites
BCD Meetings And Events
12.2012 - 09.2020
Business Analyst/QA Analyst
BCD Travel
02.2005 - 12.2012
Key Coordinator/Tech
BCD Travel
01.1999 - 02.2005
Corporate Travel Agent
BCD Travel
12.1996 - 01.1999
Production Control Agent
BCD Travel
07.1994 - 12.1996
No Degree - Travel And Hospitality
Minneapolis Business College
07.1993 - 07.1994
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