Wendy L. Smith
Marketing/ Customer Service
Oxford,Alabama
Summary
SUMMERY Innovative Manager seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 15+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Marketing Manager
Kemp Flooring America
Oxford, Alabama
07.2017 - Current
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
- Led crisis management team and provided quick turnaround solutions.
- Managed sales promotions and marketing strategies on major social media sites.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Office Administrator/Property Manager
Kemp & Associates
Anniston, AL
10.2016 - 07.2017
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Assistant Store Manager
Dollar General
Eastaboga, Alabama
06.2013 - 10.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas at beginning and end of shifts to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Office Administrator/Business Owner
Cheaha Animal Hospital
Oxford, Alabama
05.2007 - 04.2013
- Supported doctors and techs with effective correspondence management, document coordination and customer relations.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Trained new employees on administrative procedures, company policies and performance standards.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
Education
Bachelor of Science - Marketing
Kaplan College
Phoenix, AZ 04.2003 - 10.2007
Skills
Exceptional time management skillsundefined
Timeline
Marketing Manager
Kemp Flooring America
07.2017 - Current
Office Administrator/Property Manager
Kemp & Associates
10.2016 - 07.2017
Assistant Store Manager
Dollar General
06.2013 - 10.2016
Office Administrator/Business Owner
Cheaha Animal Hospital
05.2007 - 04.2013
Bachelor of Science - Marketing
Kaplan College
04.2003 - 10.2007
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