Wendy Heape Salzman
Jacksonville,FL
Summary
Project Coordinator with more than 20 years experience supporting students, faculty, adjuncts, and staff. Extensive expertise in budget analysis and finance management, software and hardware acquisition and deployment projects, documents and records repository, and inventory control.
Overview
22
22
years of professional experience
Work History
Boutique Specialist
Serendipity
04.2023 - Current
- Assisted owner so that she may take time away from the business.
- Managed store operations effectively, ensuring cleanliness, visual standards, and optimal product presentation.
- Streamlined inventory management by organizing stock room and implementing efficient tracking systems.
- Assisted in planning and executing successful in-store events to promote new collections and increase foot traffic.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Substitute Teacher, K-5
ESS
12.2022 - Current
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Implemented creative teaching methods that engaged students in the learning process while still adhering to curriculum requirements and state educational standards.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Served as a mentor for new substitute teachers, sharing valuable insights and resources for effective classroom management and instruction.
- Assisted in organizing school-wide events such as field trips, assemblies, book fair and dances.
Assistant Manager, Technical Service Desk
Florida State College at Jacksonville
01.2020 - 10.2022
- Provided technical support and troubleshooting; initiated and prioritized multiple activities for assigned support team members; ensured clear, concise, and effective communication of material.
- Leadership level: Supervise daily activities.
- Led efforts to standardize troubleshooting techniques across the team, promoting uniformity in problem-solving approaches.
- Trained new hires on company-specific tools and protocols, fostering a collaborative work environment.
- Contributed to regular review meetings aimed at refining service desk strategies based on client feedback and analytics data.
- Assisted in developing training materials for end-users on topics such as software installation and security best practices.
Project Coordinator, Recruitment
Florida State College at Jacksonville
07.2017 - 01.2020
- Oversee system-wide student recruiting events
- Manage budgets, coordinate travel, expense reimbursement, purchasing, and respond to contact inquiries
- Support outreach projects including high school visits, events, email blasts, robocall, social media, phone tree, and text message marketing
- Support three Associate Directors and six full-time recruiters
- Manage eleven budgets for department.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
Project Coordinator, Enrollment Management
Florida State College at Jacksonville
07.2014 - 06.2017
- Maintained budgets, schedules, calendars, purchasing, and administrative activities in support of the AVP of Enrollment Management
- Supervised large scale, collegewide projects, prepared weekly financial and other reports
- Supported Recruitment, Financial Aid, Admissions and Records, ERP Implementation Teams, Advising Centers, and Military Services departments system-wide
- Coordinated software implementation and maintenance projects system-wide
- Acted as Graduation Advisor and coordinated fall registration.
Test Proctor, Distance Learning, Part-Time
Florida State College at Jacksonville
08.2009 - 06.2017
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
- Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
- Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
Project Coordinator, Campus Student Services
Florida State College at Jacksonville
01.2013 - 06.2014
- Interim assignment engaged with all facets of student services, including advisors, employment opportunities, testing and assessment, records management, budgets, and time tracking
- Oversight for student employment training, check in, payroll, and employer relationships
- Launched first off-campus employment program.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
Project Coordinator IT Operations
Florida State College at Jacksonville
01.2012 - 06.2013
- Coordinated IT strategic initiatives, technology events and conferences, deployments, training and development programs college wide
- Oversaw budgets and expenditures; maintained project records
- Facilitate and manage meeting/conference logistics including publishing materials for attendees
- Participated in crafting department 5-year Strategic Planning for IT projects and deployments
- Prepared quarterly reporting for technology projects and monitored KPI statistics.
Administrative Assistant I, II, III, IT Operations
Florida State College at Jacksonville
01.2005 - 01.2013
- Earned promotions with increased responsibility overseeing purchasing, financial data reporting and analysis, procurement, document repository and records management, inventory, and staff scheduling
- Served TV Studio, Multimedia and Graphics Departments
- Reported to IT Budget Director accountable for 9 budgets totaling $3M with GL coding
- Participated in strategic planning and forecasting
- Led audit response for every school in state of Florida.
Senior Support Specialist, Faculty Support
Florida State College at Jacksonville
04.2002 - 01.2005
- Administrative assistant to Associate Dean
- Maintained calendar, handled correspondence, generated reports, spreadsheets, and presentations
- Coordinated faculty meetings, greeted visitors and guests
- Prepared and approved faculty and adjunct contracts, student surveys, and course book adoptions
- Extended support to 15 Faculty and 150 Adjuncts
- Updated and maintained class database at one of six locations.
Education
Bachelor of Arts - Public Safety & Security
Florida State College At Jacksonville
Jacksonville, FL06.2026
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL06.2011
Skills
- Project & Program Coordination
- Excellent administrative skills: defines, documents, and integrates customer requirements
- Develops project budget, oversees expenditures, and maintains project records for audit review
- Demonstrates consistent urgency to achieve objectives, identify solutions, and remove barriers to progress
- Monitors performance against project standards, contractual requirements, and resource allocation
- Skilled preparing reports, presentations, staff resource materials, reference guides and catalogs
- Coordinates multiple projects across various departmental units, functional groups, and locations
- Records Management/Document Retention
- Expertise in records management procedures, including scheduling, archiving, and disposal
- Budget Analysis & Financial Forecasting
- Contract Review & Capital Expenditures
- Technology Development & Deployment
- IT Engagement & Strategic Planning
- Excellent communication skills; warm, engaging, and genuinely caring demeanor
Additionalinformation - Notary
Licensed and Bonded; State of Florida
Timeline
Boutique Specialist
Serendipity
04.2023 - Current
Substitute Teacher, K-5
ESS
12.2022 - Current
Assistant Manager, Technical Service Desk
Florida State College at Jacksonville
01.2020 - 10.2022
Project Coordinator, Recruitment
Florida State College at Jacksonville
07.2017 - 01.2020
Project Coordinator, Enrollment Management
Florida State College at Jacksonville
07.2014 - 06.2017
Project Coordinator, Campus Student Services
Florida State College at Jacksonville
01.2013 - 06.2014
Project Coordinator IT Operations
Florida State College at Jacksonville
01.2012 - 06.2013
Test Proctor, Distance Learning, Part-Time
Florida State College at Jacksonville
08.2009 - 06.2017
Administrative Assistant I, II, III, IT Operations
Florida State College at Jacksonville
01.2005 - 01.2013
Senior Support Specialist, Faculty Support
Florida State College at Jacksonville
04.2002 - 01.2005
Bachelor of Arts - Public Safety & Security
Florida State College At Jacksonville
Associate of Arts -
Florida State College At Jacksonville
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