Wendy Raquel Turcios Lopez
30 Sedgwick Ave,Connecticut
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Telus International. Excelled in high-stress situations, boosting customer loyalty and satisfaction.
Bilingual Customer Service Representative with 5.5 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
8
8
years of professional experience
Work History
Babysitter
N/A
01.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Customer Service Representative
Telus International
08.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
Freund
08.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Salesperson
SIMAN
02.2017 - 07.2017
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
High School Diploma -
Confederacion Suiza
San Miguel, El Salvador11.2016
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Problem-solving abilities
- Active Listening
- Customer Service
- Fluent Bilingualism
- Public Speaking
- Confident Body Language
Languages
Spanish
English
Timeline
Babysitter
N/A
01.2022 - Current
Customer Service Representative
Telus International
08.2019 - 12.2021
Cashier
Freund
08.2017 - 08.2019
Salesperson
SIMAN
02.2017 - 07.2017
High School Diploma -
Confederacion Suiza
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