Wendy Reid Buchanan
Stratford,CT
Summary
Professional relationship manager with track record of driving client satisfaction and business growth. Adept in strategic planning, relationship building, and conflict resolution, ensuring seamless client interactions. Strong focus on team collaboration, adapting to evolving needs, and delivering impactful results that align with organizational goals. Skilled in communication, problem-solving, and leadership.
Overview
43
43
years of professional experience
Work History
Sr. Client Relationship Manager
Encon Heating and AC
Stratford, CT
03.2018 - Current
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Developed tailored HVAC solutions to meet diverse client needs effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly, including customer billing issues
- dispatched service fleet, managed technicians schedules.
Owner
Wendy Lynnes Collectables
11.2004 - Current
- Buying, selling, inventory - all aspects of running a small business. Selling on EBay. Customer Service.
- An antique and collectable business.
Merchandise Coordinator
Really Good Stuff
Monroe, CT
01.2014 - 12.2016
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Developed merchandise displays aligned with brand standards, enhancing visual appeal in retail environments, and catalogs
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Collaborated with cross-functional teams to streamline order fulfillment, improving overall customer satisfaction.
Customer Service – Call Center
Really Good Stuff
10.2012 - 12.2014
- High volume call center, order entry, problem solving, billing inquires, customer requests such as cancelling orders, shipping quotes, return product issues, or damaged product. Coaching and mentoring. Meets professionalism and excellent customer service.
Temporary warehouse supervisor
06.2009 - 10.2012
- Managed pick pack operation, trained personal. Hands on.
Manager of Logistics Services
Remington Products, Co., LLC
01.2002 - 01.2004
- Managed all aspect of customer displays – worked with printing plants to ensure graphics were correct. Configuration of display, ordering display material, VAS, Inventory control, worked closely with Purchasing, Marketing, Sales, Customer Service, Engineering, Traveled to and Managed 3PL distribution centers, Meet project deadlines.
Distribution Manager Retail Division
Remington Products, Co., LLC
01.2000 - 01.2002
- Managed pick pack operation to include clerical, receiving, shipping to 100 plus Remington owned retail stores. Customer Service, Inventory control - 99.93% accuracy. Cycle counts, Trained personal. 20 full time and 20 plus temps – seasonal. Worked closely with marketing associates and leadership in project planning, advising on potential efficiencies, cost savings and opportunities and process improvements. Motivated warehouse staff to increase employee productivity and team cohesiveness.
Office Manager Distribution Center
01.1987 - 01.2000
- Implemented WMS. Responsible all aspects of the clerical functions in warehouse. Customer Service, Process orders, freight bill accounts, managed work staff. Conduct personnel development, performance evaluation and team development. Worked directly with vendors and carriers to ensure timely deliveries.
Transportation Department
01.1983 - 01.1987
- Freight-payment, order processing. Import/Export Department
Education
High School Diploma -
Connecticut Business School
Skills
- Energetic with a can do attitude
- Multitasking capability
- Work independently
- Strong Problem solving
- Detailed organized and Team Oriented
- Experience in High volume – Multi product environment
Timeline
Sr. Client Relationship Manager
Encon Heating and AC
03.2018 - Current
Merchandise Coordinator
Really Good Stuff
01.2014 - 12.2016
Customer Service – Call Center
Really Good Stuff
10.2012 - 12.2014
Temporary warehouse supervisor
06.2009 - 10.2012
Owner
Wendy Lynnes Collectables
11.2004 - Current
Manager of Logistics Services
Remington Products, Co., LLC
01.2002 - 01.2004
Distribution Manager Retail Division
Remington Products, Co., LLC
01.2000 - 01.2002
Office Manager Distribution Center
01.1987 - 01.2000
Transportation Department
01.1983 - 01.1987
High School Diploma -
Connecticut Business School