Wendy Y Galindo

Providing the highest standard of services for guests, under the company’s policies. Maintaining dining rooms, equipment, executing event plans with the team, and billing guests correctly. Proper presentation while working in a fast-paced environment. Trained by Forbes' customer service etiquette.

• Memorizing and educating customers about fragrances and beauty products.
• Accomplishing daily quotas.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Computed purchases and received and processed cash or credit payment.

Providing professional customer services to guests upon arrival. Building relationships with guests.

And problem-solving customers' issues. Helping management with setting up banquets and events.

Organizing by following special instructions from the guest and the team for the events.

• Resolved guest complaints to maintain complete customer satisfaction.
• Reviewing the BEO (Banquet, Events, Orders), prepping items, collaborating with the team.
• Knowing the customers' allergies and dietary restrictions.
• Managing guest orders, drinks, and entering them into the POS system, while assisting with guest issues.
• Execute with a high level of customer service and build relationships with guests.

Providing the highest standard of services for guests, under the company’s policies. Maintaining dining

Rooms, equipment, and executing the events plan with the team, while billing guests correctly. Proper presentation while working in a fast-paced environment. Trained by Forbes' customer service etiquette.

• Operating micros POS while multitasking, with knowledge of guest needs.
• Memorizing menus, customers' orders, questions, and solving customers' issues.
• Providing solutions with inquiries for other services inside the hotel.
• Execute with a high level of customer service and build relationships with guests.

Certified as a fragrance consultant, trained by Sephora in maintaining the company's standards.

Educate the customers and clients about different types of scents. Also assisting customers.

Questions of beauty products, skin care, make-up, and hair products.

• Memorizing and educating customers about fragrances, beauty products,
• Maintaining customers' preferences on products, and providing recommendations.
• Accomplishing the daily quota of sales at Sephora and executing daily responsibilities.
• Execute daily cashier position tasks, and provide excellent customer service.