Wendy Duran
Bend,OR
Summary
Detail- oriented team player with strong organizational skills. Over 8 years of experience working with clients from diverse backgrounds in a Social Services customer oriented environment.
Overview
8
8
years of professional experience
Work History
Case Manager
State Of Oregon Department Of Justice
11.2023 - Current
- Providing information needed in process of establishing paternity involving unmarried parents.
- Calculated child support obligations using financial information to determine support orders.
- Maintained strict confidentiality.
- Explained policies, procedures and instructions to parents.
- Worked in collaboration with local, state and federal departments to obtain sensitive information.
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Used Clear and OECI to gather, manage and update participant information
- Attention to detail to avoid errors.
- Skilled at working independently as well as in a team.
Employment Specialist
State Of Oregon Employment Department
07.2017 - 11.2023
- Reviewed with customers available resources that WorkSource had to offer which included services and policies.
- Conducted services in person and virtually using Microsoft Teams.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Recognized client employment barriers and devised strategies to resolve.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Matched clients to open positions based on skills and work requirements using I-Match skills.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements using Oregon Employment Department's website.
- Assisted clients in developing effective job search strategies that focused on their specific needs and goals.
- Updated customer records to reflect personal information, qualifications and career aspirations.
- Clerical and customer service, being first point of contact.
- Providing customers information to local resources.
Energy Assistance Advocate
Neighborimpact
08.2016 - 03.2017
- Worked effectively with fellow team members to coordinate effective solutions to funding in regards to energy assistance.
- Proactively managed client correspondence and recorded tracking and communications.
- Promoted high level of customer satisfaction using strong relationship-building skills.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other resource providers.
- Assessed clients' needs and determined eligibility for intake services.
- Administered client service payments for their power and gas bills.
Education
Master of Arts - Organizational Management
Ashford University
Clinton, Iowa06.2014
Bachelor of Arts - Social And Criminal Justice
Ashford University
Clinton, Iowa01.2013
Skills
- Record keeping and following confidentiality policies
- Customer Service
- Knowledge of working using government programs to access information
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
State Of Oregon Department Of Justice
11.2023 - Current
Employment Specialist
State Of Oregon Employment Department
07.2017 - 11.2023
Energy Assistance Advocate
Neighborimpact
08.2016 - 03.2017
Master of Arts - Organizational Management
Ashford University
Bachelor of Arts - Social And Criminal Justice
Ashford University
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