Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Wenella davis

Customer Service Representative/ Specialist
Greenwood,MS

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction at KW Call Center Services through expert complaint resolution and active listening. Skilled in data entry and adaptability, consistently resolving escalated calls and boosting loyalty. Achieved significant improvements in client satisfaction and trust through effective problem-solving and communication.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
years of professional experience

Work History

Experience Tech

Customer Service Representative
03.2022 - 02.2024

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

KW Call Center Services

Customer Service Specialist
01.2020 - 03.2022

Job overview

  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Education

Gentry High School
Indianola, MS

High School Diploma
05.2001

Skills

Customer service

Timeline

Customer Service Representative

Experience Tech
03.2022 - 02.2024

Customer Service Specialist

KW Call Center Services
01.2020 - 03.2022

Gentry High School

High School Diploma
05.2001
Wenella davisCustomer Service Representative/ Specialist