Wenhui Chen
Los Angeles,CA
Summary
Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Online Store Manager
Tanoshi
04.2023 - Current
- Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Enhanced site search functionality for easier product navigation and better user experience.
Customer Service Representative
Self Employed Web
04.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Computer Science -
East Los Angeles College
Monterey Park, CAHigh School -
Colegio Del Valle
MexicoSkills
- Product Listing
- Merchandising Strategies
- Cross-selling techniques
- Social Media Management
- Product branding
- Time Management
Languages
English
Spanish
Chinese (Cantonese)
Timeline
Online Store Manager
Tanoshi
04.2023 - Current
Customer Service Representative
Self Employed Web
04.2022 - 04.2024
Bachelor Of Computer Science -
East Los Angeles College
High School -
Colegio Del Valle
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