Weniegen Kernohan
80 Mingo Trail Greeneville,TN
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and streamlining operations at Tepanee Beach Resort. Skilled in POS System Operation and exceptional at relationship building, I have significantly contributed to team success through effective problem-solving and teamwork. My dedication to improving sales strategies and inventory control has consistently driven positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Cinderella Marketing Incorporation
10.2017 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Sales Associate
Broadway Gems
05.2016 - 08.2017
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Front Desk Receptionist
Tepanee Beach Resort
06.2014 - 04.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Type payments, processed transactions and updated relevant records.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
Caregiver
Britech College
Philippines03.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Relationship Building
- Money Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- POS System Operation
- Retail Store Operations
- Inventory Tracking
- Sales Development
- Inventory Control
- Self-Checkout Assistance
- Honest and Dependable
- Friendly and Helpful
- Reliable and Responsible
- Customer Assistance
- Team Leadership
- Inventory and Stocking
- Flexible Hours
- Excellent Written and Verbal Communication
- Product Knowledge
- Store Organization
- Sales floor organization
- Safety and Cleanliness Standards
- Sales and Promotions
Certification
- First Aid/CPR/AED Certification - Red Cross or Heart Association.
Languages
Filipino
Native or Bilingual
Timeline
Sales Associate
Cinderella Marketing Incorporation
10.2017 - 09.2020
Sales Associate
Broadway Gems
05.2016 - 08.2017
Front Desk Receptionist
Tepanee Beach Resort
06.2014 - 04.2016
Caregiver
Britech College
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