Wenirose Johnson member
Wake Forest,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medical Administrative Assistant
Duke Home Care and Hospice
Durham, NC
10/10/22 - Current
- Provided administrative support to clinical staff as needed.
- Entered patient demographic information into the Electronic Health Records system.
- Prepared patient charts for upcoming appointments, and other relevant documents.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Answered phones, scheduled appointments, and provided general information to callers.
- Updated patient accounts and information daily.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Scheduled patient appointments, accounting for clinicians(SN/PT/OT/SLP and MSW) availability and optimal patient loads.
- Documented and responded to incoming correspondences to address questions.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled and confirmed appointments for patients via phone
- Communicated with patients with compassion while keeping medical information private.
Rehab Aide
Sunnybrook Rehabilitation
Raleigh, NC
06.2014 - 02.2018
- Assisted electrotherapy modalities such as ultrasound and electrical stimulation per therapist orders.
- Assisted patients on the use of assistive devices such as walkers and canes.
- Prepared rooms for patient care activities by setting up necessary supplies.
- Cleaned equipment used during therapy sessions.
- Provided assistance to physical therapists in preparing patients for treatments and exercises.
- Ensured all safety protocols were followed while providing patient care services.
- Recorded data related to treatments administered into an electronic medical record system.
- Assisted with patient transfers, positioning, and ambulation using gait belts and wheelchairs.
- Performed clerical duties including scheduling appointments and answering phones.
- Assisted patients with daily living activities such as bathing, dressing, grooming, feeding.
- Applied hot and cold packs according to therapist directions.
- Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
- Guided patients in passive ROM exercises and instructed movements to assist therapist.
- Helped patients prepare for treatment sessions with guidance to changing rooms and rehabilitation spaces.
- Supported ADLs and room transfers for in-patient procedures.
- Assisted with gait training and supported patient safety in cases of total loss of balance.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Helped transport frail or disabled patients to different treatment areas.
- Took calls and scheduled appointments for patients.
- Assisted patients with removing clothing and supportive devices before appointments.
Rehab Office Coordinator
PruittHealth
Raleigh, NC
02.2018 - 10/14/22
- Answered incoming phone inquiries from patients and external providers regarding services offered by the rehabilitation office.
- Served as a liaison between physicians, therapists, families, insurance companies and other healthcare professionals regarding patient care matters.
- Assisted with the coordination of patient care through collaboration with other departments in the facility.
- Responded promptly to requests from outside providers for transfer of patient records or referrals.
- Ensured compliance with federal regulations concerning HIPAA privacy laws when handling confidential information.
- Maintained patient records and organized filing systems.
- Prepared reports, collected data, and generated statistical information related to rehabilitation services.
- Performed daily administrative tasks such as copying documents, scanning files into electronic databases and sending emails.
- Assisted with ordering supplies, maintaining inventory levels and tracking orders as needed.
- Provided administrative support to the department, including scheduling appointments, coordinating meetings and preparing documents.
- Greeted visitors upon arrival at the office and directed them appropriately according to their needs.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Assisted work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Bachelor of Science - Management Accounting
Carlos A Hilado Memorial State College
Bacolod, Philippines03-2000
Skills
- Document Control
- Document Management
- Presentation Creation
- Scheduling
- Report Generation
- Bookkeeping
Languages
Tagalog
Native/ Bilingual
cebuano dialect
Native/ Bilingual
References
References available upon request.
Timeline
Rehab Office Coordinator
PruittHealth
02.2018 - 10/14/22
Rehab Aide
Sunnybrook Rehabilitation
06.2014 - 02.2018
Medical Administrative Assistant
Duke Home Care and Hospice
10/10/22 - Current
Bachelor of Science - Management Accounting
Carlos A Hilado Memorial State College
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