Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WENJING MA

Queens,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Petitioner

NY CHINESE SERVICES
FLUSHING, NY
12.2023 - Current
  • Assist guests with various applications
  • Follow up and pay attention to guest's request
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Resolved customer issues in an efficient and timely manner.
  • Took special orders in person and over telephone, generating additional revenue every month.

Sales Representative

SPEEDY WINDOWS
Brooklyn, NY
09.2019 - 12.2023
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Listened to customer needs to identify and recommend best products and services.
  • Handled customer complaints in a professional manner.

Education

High School Diploma -

CJD ELZE GYMNASIUM
GERMANY

Some College (No Degree) -

LEIBNIZ UNIVERSITY HANNOVER
GERMANY

Skills

  • Friendly, Positive Attitude
  • Microsoft Word
  • Customer Relations
  • Problem Resolution
  • Analytical

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual
German
Professional

Timeline

Petitioner

NY CHINESE SERVICES
12.2023 - Current

Sales Representative

SPEEDY WINDOWS
09.2019 - 12.2023

High School Diploma -

CJD ELZE GYMNASIUM

Some College (No Degree) -

LEIBNIZ UNIVERSITY HANNOVER
WENJING MA