Wenjing Ye

As a sales associate my job duties included driving sales to reach and exceed metrics/goals set for me by store management based on key performance indicators implemented by the company. These goals included selling protection plans as well as furniture while explaining the benefits of having the bobs store credit cards. While providing bobs world class customer service.

The primary function of my role as office assistant is to ensure customers are always treated in a cordial, respectful manner, with orders being processed accurately and efficiently. Other duties of the office include, but are not limited to: maintaining office operations in keeping with bob’s requirements, supervising, coaching and developing office and cafe staff, following and enforcing cash handling procedures, creating and submitting required reports, and partnering with store management and Human Resources to ensure proper procedures and followed.I treat our customers in a cordial, respectful manner and display the bobs way of delivering a world class customer experience, both in person and over the phone. I was responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset while possessing strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy