Wenjuan Luo-Hoover
Fort Myers
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Communicative： dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Friendly with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in environment. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Sourcing Specialist
TH Marine
03.2024 - Current
- Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
- Conducted market research to identify new suppliers and evaluate their capabilities, leading to better-informed decision-making in procurement activities.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed a portfolio of suppliers, ensuring compliance with contractual terms and conditions, as well as quality standards.
- Increased on-time delivery rates by closely monitoring supplier performance and addressing potential issues proactively.
- Maintained up-to-date knowledge of industry trends and best practices in sourcing, enabling continuous improvement within the procurement function.
- Collaborated with cross-functional teams to identify opportunities for process improvement and cost reduction within the supply chain.
- Developed comprehensive sourcing strategies for specific categories, resulting in more efficient procurement processes.
- Managed vendor relationships by conducting regular business reviews and addressing any performance issues or concerns, fostering a collaborative partnership between suppliers and the company.
- Developed long-term partnerships with key suppliers to improve performance across supply chain, generate greater cost efficiency and enable business to grow and develop.
- Supported gross profit goals by negotiating and controlling costs, lead times, freight terms and purchase quantity requirements.
- Managed cost reduction projects to meet budget and achieve healthier cost-base, while creating lasting competitive advantage.
- Coordinated with legal teams to review contracts, ensuring alignment with company policies and regulatory requirements while minimizing potential risks in supplier agreements.
- Collaborated with finance, procurement and operations leaders on global sourcing projects.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
- Negotiated favorable contract terms with suppliers, securing advantageous pricing and payment structures for the organization.
- Enhanced supplier relationships by establishing clear communication channels and conducting regular performance evaluations.
- Evaluated new supplier capabilities to significantly reduce risks, improve operational visibility and create greater value for products and services.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Streamlined procurement workflows through close collaboration with internal stakeholders, resulting in improved efficiency and better alignment with organizational objectives.
- Facilitated supplier development programs to create productive partnerships that support production performance and quality objectives.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Worked with departments to find new and better items to fulfill diverse needs.
- Reduced procurement lead times through effective negotiation with suppliers and streamlining internal processes.
- Maximized value from business processes to eliminate inefficiencies and reduce costs.
- Participated in cross-functional activities to spark innovation, break bureaucratic boundaries and reduce production cycle times.
- Leveraged data analytics tools to monitor spend patterns, identifying areas of opportunity for cost savings or process enhancements within the supply chain.
Customer Service Representative
Envoy Air Inc an American Airlines Company Group
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
Sourcing Specialist
Alternative Laboratories
07.2020 - 01.2021
- Evaluated new supplier capabilities to significantly reduce risks, improve operational visibility, and create greater value for products and services.
- Supported gross profit goals by negotiating and controlling costs, lead times, freight terms and purchase quantity requirements.
- Collaborated with finance, procurement and operations leaders on global sourcing projects.
- Accepted and processed supply requests from staff, and placed orders per procedures.
Sales Assistant
Global Solutions
08.2017 - 08.2019
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
Buyer
Global Solutions
08.2017 - 08.2019
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Met with suppliers to assess changes and determine proper courses of action.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Generated reports detailing sales trends and store performances.
- Maintained complete documentation and records of all purchasing activities.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Developed and improved account relationships.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Maintained key item stock levels and wrote or expedited purchase orders.
Marketing Manager
MK Digital Hi-tech Ltd.,
04.2010 - 12.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
Team Leader
Classic Components HK Limited
06.2006 - 01.2008
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environment.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Purchasing Agent
Classic Components HK Limited
03.2003 - 01.2008
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Recommended metrics for product availability, costs and delivery to advance business objectives.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Education
GED -
Huazhong University of Science And Technology
No. 1037 Luoyu Road, Hongshan District, Wuhan City07.2020
Skills
- Team Player
- Warm and Friendly
- Customer Service and Rapport
Accomplishments
- Collaborated with team of 24 in the development of NPD department
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Sourcing Specialist
TH Marine
03.2024 - Current
Customer Service Representative
Envoy Air Inc an American Airlines Company Group
04.2022 - Current
Sourcing Specialist
Alternative Laboratories
07.2020 - 01.2021
Sales Assistant
Global Solutions
08.2017 - 08.2019
Buyer
Global Solutions
08.2017 - 08.2019
Marketing Manager
MK Digital Hi-tech Ltd.,
04.2010 - 12.2016
Team Leader
Classic Components HK Limited
06.2006 - 01.2008
Purchasing Agent
Classic Components HK Limited
03.2003 - 01.2008
GED -
Huazhong University of Science And Technology
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