Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Wenkun Ren

Chicago,IL

Summary

I'm a senior application support engineer with 7 years plus working experience in this area. I'm open-minded and willing to learn and accept new things. I'm also a quick learner and I can adapt quickly to new changes or environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Application Support

Decathlon
06.2021 - 08.2023
  • Use HPShaw to track, maintain and update trouble tickets.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.

Associate

Cognizant
10.2018 - 06.2021
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided data report service for customer on ad-hoc

Technical Support Coordinator

Tata Consultancy Services
06.2017 - 10.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.

Education

Master of Science - Software Engineering

Illinois Institute of Technology
Chicago, IL
05.2024

Skills

  • Communication Skills
  • Trouble-shooting
  • User Experience
  • Data Connectivity
  • MySql & Oracle
  • Java

Certification

PRINCE2

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Application Support

Decathlon
06.2021 - 08.2023

Associate

Cognizant
10.2018 - 06.2021

Technical Support Coordinator

Tata Consultancy Services
06.2017 - 10.2018

Master of Science - Software Engineering

Illinois Institute of Technology

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Wenkun Ren