Wenna Merrill
Hurst
Summary
Nursing Facility Administrator/HR Manager with 5+ years of experience in clinical and residential facility environments. Committed to patient advocacy, staff recruitment, and building strong community relationships to provide exceptional service while adhering to state and federal guidelines. Skilled HR Manager with a successful history of managing recruitment, employee relations, and policy implementation. Acknowledged for driving organizational success through talent management and strategic planning. Proficient in conflict resolution and performance management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nursing Home Administrator/HR Manager
Westridge Nursing and Rehab Center
10.2022 - 08.2024
- Created employee engagement programs
- Trained human resources coordinator/business office manager
- Conducted Onboarding for new employees and helped enroll them in the company’s payroll system
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Implemented technology solutions for patient records management, enhancing efficiency and data accuracy.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Nursing Home Administrator
Winters Park Nursing and Rehab
03.2021 - 04.2022
- Lead decision making pertaining to dietary plans, housekeeping/laundry, nursing roles, therapy access, social services, human resources, and facility activities
- Audited departmental practices to ensure the best service is delivered
- Managed $500,000 budget for facility needs
- Maintained compliance measures for state and city regulations
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
Nursing Home Administrator
Mansfield Nursing and Rehab
05.2020 - 03.2021
- Implemented strategic measures to improve facilities procedures and protocols
- Conducted investigations to maintain the fidelity and standards of human resources processes
- Built relationships with employees to foster growth and top tier customer service company throughout the entire facility
- Communicated with stakeholders to provide the best treatment plan for patients
- Established compliance with state and city regulations as a norm
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Education
Associate of Applied Science - Histology
Tarleton State University
Fort Worth, Texas01.2019
Associate of Applied Science - Medical Lab Technology
El Centro Community College
Dallas, Texas01.2019
Bachelor of Science - Business Administration
Tarleton State University
Fort Worth, Texas01.2016
Skills
- Customer service focus
- Operations management
- Healthcare administration
- Performance improvement
- Human resources management
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Active listening
- Effective communication
- Training and mentoring
Certification
Nursing Facility Administrator - Texas Health and Human Services (2020)
Additional Experience
- Texas Disease Consultants - Lead Histologist (2017 -2020)
- Miraca Life Science - Histologist III (2015 -2017)
- Quest Diagnostics/Ameri path - Histologist II/Lead Immunohistochemistry Tech (2010 -2015)
Timeline
Nursing Home Administrator/HR Manager
Westridge Nursing and Rehab Center
10.2022 - 08.2024
Nursing Home Administrator
Winters Park Nursing and Rehab
03.2021 - 04.2022
Nursing Home Administrator
Mansfield Nursing and Rehab
05.2020 - 03.2021
Associate of Applied Science - Medical Lab Technology
El Centro Community College
Associate of Applied Science - Histology
Tarleton State University
Bachelor of Science - Business Administration
Tarleton State University
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