Summary
Overview
Work History
Education
Skills
Timeline
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WENNIE HILDA ONGLAO-SPRECHER

Henderson,Nevada

Summary

Qualified Medical Practice Manager with proven ability to streamline operations and enhance patient satisfaction. Successfully led teams to implement efficient administrative processes and improve practice performance. Demonstrated expertise in staff management and regulatory compliance.

Equipped with 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

24
24
years of professional experience

Work History

Assistant Clinical Office Manager

APEX Medical Center
04.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Conducted regular performance evaluations for clinical staff members, providing constructive feedback and setting goals for continuous improvement in their roles.
  • Implemented strict protocols for maintaining patient confidentiality and complying with HIPAA regulations, protecting sensitive information from potential breaches.
  • Collaborated with healthcare professionals to develop effective strategies for addressing clinic-wide challenges such as staff shortages or high-patient volume periods.
  • Reduced errors in billing and coding processes through meticulous oversight, ensuring accurate financial records and timely payments from insurance companies.
  • Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving overall patient satisfaction.
  • Enhanced office productivity by overseeing daily operations, managing staff schedules, and allocating resources effectively.
  • Increased patient retention rates by consistently providing exceptional customer service through active listening and prompt resolution of concerns or complaints.
  • Improved communication between medical providers and patients by creating an organized system for message relay and followup.
  • Optimized office workflow by analyzing existing processes, identifying areas for improvement, and introducing innovative solutions to increase efficiency.
  • Developed comprehensive training programs for new hires, fostering a supportive work environment that encouraged professional growth.
  • Maintained a safe and compliant work environment by diligently enforcing workplace safety regulations, hygiene protocols, and infection control measures.
  • Facilitated cross-functional collaboration within the clinic to promote teamwork amongst various departments leading to better patient experiences on all levels of care delivery.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Business Operations Manager

A & C MEDSTAFF
04.2022 - Current
  • As the Operations Manager/Practice Manager I am in-charge of fulfilling the company purpose of providing excellent care to both our vendors and recruits.
  • Responsible for maintaining an engaged, productive team through strong leadership, demonstrating initiative, and leading by example.
  • Responsible for daily operations of the company including support total leadership and strategic operation.
  • Overall management, supervision, and policy implementation.
  • Recruitment process, On-boarding, credentialing, etc.
  • Employee staffing, training, and development.
  • Financial management (Cash flow, budget, inventory).
  • Overseeing accounting, bank processes and money handling, monitoring the financial data and recommending solutions to improve profitability.
  • Creating strategies and policies for company growth. Implementing plans and procedures regarding staffing and productivity.
  • Lead others and work effectively.
  • Supervise, assign, and direct activities.
  • Effectively communicate information to team members and supervisors in an open and timely manner.
  • Managing accounts payable and payment posting.
  • Monitor and analyze reports and oversee the operational success of the business office.
  • Manage the workflow and reassign staff as workload demands.
  • Evaluates Billing, insurance verification and cash posting to determine the integrity of data input.
  • Conduct staff meetings and provide guidance and feedback to strengthen the team.
  • Overseeing center managed care contracts with third party payers including Medicare and Medicaid.
  • Recruited, hired, mentored and trained 20 staff on business procedures, policies, duties and customer care methods.

Program Manager

LIFE MEDICAL PROFESSIONALS
04.2022 - Current
  • As the Operations Manager/Practice Manager I am in-charge of fulfilling the company purpose of providing excellent care to both our vendors and recruits.
  • Responsible for maintaining an engaged, productive team through strong leadership, demonstrating initiative, and leading by example.
  • Responsible for daily operations of the company including support total leadership and strategic operation.
  • Overall management, supervision, and policy implementation.
  • Recruitment process, On-boarding, credentialing, etc.
  • Employee staffing, training, and development.
  • Financial management (Cash flow, budget, inventory).
  • Overseeing accounting, bank processes and money handling, monitoring the financial data and recommending solutions to improve profitability.
  • Creating strategies and policies for company growth. Implementing plans and procedures regarding staffing and productivity.
  • Lead others and work effectively.
  • Supervise, assign, and direct activities.
  • Effectively communicate information to team members and supervisors in an open and timely manner.
  • Managing accounts payable and payment posting.
  • Monitor and analyze reports and oversee the operational success of the business office.
  • Manage the workflow and reassign staff as workload demands.
  • Evaluates Billing, insurance verification and cash posting to determine the integrity of data input.
  • Conduct staff meetings and provide guidance and feedback to strengthen the team.
  • Overseeing center managed care contracts with third party payers including Medicare and Medicaid.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Developed and maintained logistics workflows, procedures and reports.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Program Coordinator-ICC ICU

HCA HEALTHCARE
Las Vegas, NV
02.2021 - 03.2022
  • Responsible for managing daily leadership, operational management and supervision within assigned practice and works in collaboration with other divisions/facilities and departments.
  • Onboard new providers, facilitate Professional Liability insurance enrollment, Credentialing, CAQH.
  • Generates productivity and tracking reports.
  • Facilitate completion of new hire documentation, license verification and generating reports.
  • Coordinate new hire employee health clearance process and ensure existing staff meet the annual employee health compliance requirements for each facility.
  • Coordinates a new hire and term providers compliance tracking worksheet that is distributed to Division Director, Medical Director, Market Leads, HR teams, and the executive leadership team.
  • Set priorities to ensure task completion and performance goals are met.
  • Coordinate work activities with MSO, managers, facilities as required.
  • Identifies and resolves operational issues accordingly with processes, expertise, and judgment.
  • Provides routine support to division office staff, includes timesheet/Payroll, CONCUR Travel Bookings/Arrangements, reimbursement, scheduling/edits through Lightning Bolt, enrollment, and application for Malpractice/Liability Insurance.
  • Plan, prioritize, initiates, and tracks all business and occupational licenses for the division including renewals. Includes professional service agreements, local business tax receipts, malpractice insurance, workers comp and liability insurances.
  • Perform other duties as required.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Designed program implementation and maintenance plan.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Managed budgets effectively, achieving cost savings without sacrificing quality or availability of resources.
  • Evaluated instructor performance regularly to ensure consistently high-quality instruction within the program.
  • Streamlined administrative tasks through implementation of digital tools, improving overall productivity while reducing workload burdens on staff members.
  • Developed strong relationships with medical professionals, fostering collaboration and enhancing the overall training experience.
  • Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Assisted in the development of grant proposals, securing funding for vital program initiatives.
  • Streamlined registration process for new programs, significantly reducing wait times and improving participant satisfaction.
  • Improved team collaboration with establishment of regular coordination meetings and updates.
  • Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
  • Led transition to virtual program delivery model during unforeseen circumstances, ensuring continuity of services.
  • Improved staff efficiency by introducing new project management tools and training.
  • Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
  • Ensured compliance with funding requirements through meticulous record-keeping and reporting.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Developed proposals and operational plans within assigned area.
  • Identified risks and developed mitigation plans.

SUPERVISOR, Hotel and Valet Departments

Isle of Capri Hotel and Casino-Caesars Entertainment Inc.
Boonville, California
08.2016 - 06.2020
  • Carried out Supervisory responsibilities in parallel with EL-Dorado Resorts’ and gaming commission’s protocol as well as OSHA.
  • Supervised and coached the front service team, including valet attendants, and luggage porters, and housekeeping ensuring a high level of professionalism and service.
  • Worked closely with Hotel Manager, department heads and Director of Operations in implementing hotel policies and procedures.
  • Handled VIP returning guests, guest concerns or issues related to front service with high standard service.
  • Assume overall managerial responsibilities in the absence of Hotel Manager.
  • Maintained a cohesive front desk and valet team with daily superior service to both internal and external guests.
  • Ensure the efficient and courteous operation of valet parking services and coordinating vehicle retrieval.
  • Involved in the development of the departments’ budget, strategic plans, and reports.
  • Liaised with night auditors, Host, Managers and OTAs.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
  • Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Resolved customer complaints through calm, constructive communication.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Issued and collected claim tickets and processed valet parking fees.
  • Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
  • Logged and documented parked vehicle details for accurate records.
  • Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
  • Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
  • Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.
  • Upheld company's high standards of professionalism and hospitality in all guest interactions.
  • Improved operational efficiency with implementation of streamlined vehicle storage system.
  • Adapted quickly to high-pressure situations, ensuring seamless service during events and peak times.
  • Contributed to positive work environment by demonstrating teamwork and cooperation with colleagues.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Delivered above and beyond service to VIP guests at property.

ADMIN. ASST., Clinical Ambulatory Services

Tawam Hospital- Managed by Johns Hopkins Medicine
09.2007 - 06.2012
  • Worked directly with Director of Clinical Ambulatory Services.
  • Supported the Office of Deputy Chief Medical Officer and Director of Polyclinic.
  • Provided coverage for Senior level management as needed (CEO, COO, CMO, Directors) and supported the Board of Directors by taking and distributing minutes, organizing, and directing committees.
  • Served as liaison between Dental Centre and Ambulatory Services (satellite) respectively with their day-to-day activities.
  • Developed and managed tracking worksheets to manage productivity, volumes, and FTEs.
  • Involved and assisted in preparation of annual reports, hiring, training and interviews, data collection and analysis for KPI and DASHBOARD.
  • Managed special projects, JCIA documentation requirements, Annual Evaluation, Physician Credentialing and Annual Report.
  • Efficiently delivered apposite coordination and involvement in the work of a centralized management support unit in training and supervision of a multi-cultural environment, (clerical personnel, Internship Observer ship and Clinical Attachment).
  • Facilitates the processing and implementation of hospital policies and procedures.
  • Direct preparation of records such as agendas, notices, minutes, and resolutions for board meetings. Assist in the development and production of weekly/monthly/yearly reports and board quarterly reports. Read and analyze incoming documents, submissions, and reports to determine their significance and plan their distribution.
  • Acts as custodian of documents and pertinent records

ADMIN. ASST., DIRECTOR OF OPERATIONS

King Fahad National Guard Hospital Riyadh KSA
08.2001 - 09.2007
  • Worked directly with Operations Manager, coverage for Office of Deputy Executive Director, Family Medicine, Primary Health Care and Dental Centre.
  • Developed systematic consolidation and collation of data for departmental monthly statistics.
  • Provided services for Business Centre/Private clinics of the center.
  • Facilitated major requirements for JCI Accreditation, Annual Evaluation and Census for Satellite Clinics and Manpower report.
  • Facilitates processing and implementation of hospital policies and procedures.
  • Interfaced with Annual Saudi Board Examination for Family Medicine.
  • Managed and supervised supplies inventory and acquisition.

Education

Bachelor of Science - Management Major in Computer Applications

St. Scholastica’s College of Manila
Manila Philippines
03.1997

Diploma in Secondary Education - undefined

University of Perpetual Help of Rizal
Las Pinas, Manila
01.1992

Skills

  • Fifteen years of global and local extensive healthcare administration and management work background
  • Multi-tasking, excellent planning, work prioritization, Reliability and time management skills
  • Managerial, Supervisory, Team Leader, Detail Oriented
  • Strong analytical, operational and project management skills
  • Excellent working attitude under pressure
  • Organize office operations and procedures
  • Auditing, KPI Dashboard, Documentation, Reports, Statistics, Data Collection and Analysis
  • Proactive, Diplomacy, Discretion and Confidentiality
  • Self-driven, high energy levels, Motivated and Analytical Thinking
  • Auditing, Documentation, Reports, Statistics, Data Collection and Analysis
  • Excellent verbal, written and interpersonal skills
  • Administrative experienced in Executive offices, On-boarding, Enrollment, Credentialing, Inventory, Payroll, HR, Purchasing, Staffing and Schedule
  • Serve as the point person/liaison for office coordination and management
  • In depth Hotel Management and Operations
  • Cash Handling, Credit Card Transactions, Billing Discrepancies
  • Conflict Resolution, Coaching, Leadership, Hiring and Training
  • Proficiency with Word, Excel, Spreadsheet, PowerPoint
  • Multiple Software applications, CERNER, EMR, Kronos, Oracle, ON-BASE, CONCUR, AS400, AGILYSYS/LMS, Stratton-Warren, Birchstreet
  • Clinical workflow optimization and operations management
  • Insurance coordination and verification, Billing, Availity, Referrals and Prior Authorization
  • Healthcare compliance, Policy development and implementation
  • Project management experience
  • Appointment scheduling, Electronic health records, Data entry and Records and Database Management
  • HIPAA compliance
  • Teamwork and collaboration, Problem-solving abilities
  • Critical thinking and Organizational skills
  • Task prioritization, Work Planning and Prioritization
  • Conflict resolution, Analytical Thinking
  • Scheduling and calendar management
  • Task delegation

Timeline

Assistant Clinical Office Manager

APEX Medical Center
04.2024 - Current

Business Operations Manager

A & C MEDSTAFF
04.2022 - Current

Program Manager

LIFE MEDICAL PROFESSIONALS
04.2022 - Current

Program Coordinator-ICC ICU

HCA HEALTHCARE
02.2021 - 03.2022

SUPERVISOR, Hotel and Valet Departments

Isle of Capri Hotel and Casino-Caesars Entertainment Inc.
08.2016 - 06.2020

ADMIN. ASST., Clinical Ambulatory Services

Tawam Hospital- Managed by Johns Hopkins Medicine
09.2007 - 06.2012

ADMIN. ASST., DIRECTOR OF OPERATIONS

King Fahad National Guard Hospital Riyadh KSA
08.2001 - 09.2007

Diploma in Secondary Education - undefined

University of Perpetual Help of Rizal

Bachelor of Science - Management Major in Computer Applications

St. Scholastica’s College of Manila

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WENNIE HILDA ONGLAO-SPRECHER