W. Dawn Jones
Registered Nurse
Bryson City,NC
Summary
Seasoned nursing professional of 20+ years offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
10
10
years of professional experience
Work History
Registered Nurse, Medical-Surgical Unit
DLP - Swain Hospital
08.2022 - Current
- Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
- Educated patients and families on health conditions, treatment plans, and post-discharge care instructions.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Contributed to successful Joint Commission accreditation through strict adherence to policies and procedures.
- Promoted a culture of continuous improvement by participating in quality assurance initiatives and making recommendations for process enhancements.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Clinical Coordinator RN
DLP - Harris Pediatrics
07.2020 - 08.2022
- Coordinated patient care activities, telephone triage enhancing treatment outcomes and improve patient satisfaction.
- Implemented clinical protocols, ensuring compliance with regulatory standards and best practices in healthcare delivery.
- Collaborated with multidisciplinary teams, insurance, peer to peer to ensure requirements met for patients.
- Completed prior authorizations using ICD10 codes correctly.
- Managed scheduling and staffing for nursing personnel, optimizing resource allocation and workflow efficiency.
- Ensured regulatory compliance by staying up to date on CMS guidelines, requirements and yearly changes.
- Managed State Vaccines For Children, lab procedures/testing and audited for adherence to state requirements.
- Devised and implemented clinical protocols to ensure high-quality patient care.
Registered Nurse Clinical Supervisor
Cherokee Indian Hospital Authority
03.2016 - 08.2020
- Training of new clinical staff to procedures, policy, yearly reviews and skill reviews.
- Tracked and managed infection control, CLIA review, risk management reviews, and MDS guidelines for care.
- Ensured compliance with Federal regulatory standards including timely reporting requirements, auditing of charts, staff and patient interviews.
Education
Associate of Science - Business Marketing Management
Rochester Institute of Technology
Rochester, NYAssociate of Science - Registered Nurse
Southwestern Community College
Sylva, NCLicensed Practical Nurse -
Southwestern Community College
Sylva, NCSkills
- Strong clinical judgment
- Self driven
- Accurate documentation
- Case management
- Attention to detail
Timeline
Registered Nurse, Medical-Surgical Unit
DLP - Swain Hospital
08.2022 - Current
Clinical Coordinator RN
DLP - Harris Pediatrics
07.2020 - 08.2022
Registered Nurse Clinical Supervisor
Cherokee Indian Hospital Authority
03.2016 - 08.2020
Associate of Science - Business Marketing Management
Rochester Institute of Technology
Associate of Science - Registered Nurse
Southwestern Community College
Licensed Practical Nurse -
Southwestern Community College