Wenonah Graham
Customer Service Specialist
Pembroke Pines,Florida
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
14
14
years of professional experience
Work History
Server/Cashier/Hostess
Mayors Cafe
Pembroke Pines, Florida
04.2014 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Server/Cashier/Hostess
Tower Deli
Davie, FL
02.2016 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Office and Property Manger
Rob Cravens Enterprize
Bradenton Beach, FL
03.2000 - 07.2003
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
Education
High School Diploma -
Oak Meadows
Blacksburg,va08.1994
Skills
- Health Code Compliance
- Industry Best Practices
- Data Entry
- Stocking and Replenishment
- Time Management
- Merchandise Packaging
- Equipment Checks and Assessments
- Food Storage Management
- Customer Service
- POS Inventory System Operation
- Credit Card Transaction Processing
- Food Packaging and Labeling
- Program Monitoring and Tracking
- Product Stocking and Rotation
Timeline
Server/Cashier/Hostess
Tower Deli
02.2016 - 12.2018
Server/Cashier/Hostess
Mayors Cafe
04.2014 - 05.2022
Office and Property Manger
Rob Cravens Enterprize
03.2000 - 07.2003
High School Diploma -
Oak Meadows
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