WENQIAN LI

• Managed daily operations for multi-channel e-commerce platforms, including Shopify, Amazon, and FAIRE (wholesale marketplace), via email&phone.
• Oversaw end-to-end order processing, from order intake to fulfillment, shipping, and invoicing.
• Coordinated domestic and international logistics, including pallet shipments and freight company communication
• Maintained and updated product listings (toys, collectibles, eyewear), ensuring accurate pricing, inventory, and descriptions
• Provided customer service and account management, resolving inquiries and maintaining long-term client relationships
• Handled accounts receivable and payment tracking, ensuring accurate financial records
• Acted as a sales representative, supporting B2B and B2C sales channels and driving revenue growth
• Managed inventory and distribution, ensuring timely shipment and stock accuracy
• Utilized Microsoft Office (Zoho Books, Excel, Word,Canva) for reporting, order tracking, and data management

Staff Management

• Resolve employee conflicts and maintain a positive work environment.
• Conduct performance evaluations and provide feedback to staff.
• Customer Service:
• Maintain high levels of customer satisfaction by ensuring quality services.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Develop and implement customer loyalty programs.
• Marketing and Promotion:
• Develop and execute marketing plans to attract new customers and retain existing ones.
• Utilize social media and other marketing channels to promote salon services and special offers.
• Organize promotional events and partnerships to boost salon visibility.
  

We conduct live selling sessions to Chinese consumers from outlet stores of various brands, such as MaxMara, Pinko, Boss, Theory, and Zadig & Voltaire,Maje, Sandro

• Get a deep understanding of each brand: Familiarize myself with each brand's product line, unique selling points, brand history and values.
• Managed product selection, ensuring alignment with market trends and customer preferences.
• Managing social media accounts to set up live-streaming sessions efficiently. This includes quickly reading messages and interacting timely with customers during the broadcast.
• While presenting products in front of the camera, I adopt efficient and methodical techniques to showcase the items. My approach involves using effective sales tactics, such as highlighting product features, demonstrating usage
• Processed and fulfilled customer orders promptly and accurately, ensuring high levels of customer satisfaction.

• Recruitment and Selection: Formulating recruitment plans, posting job advertisements, screening resumes, organizing interviews, and selecting suitable candidates.
• Onboarding and Offboarding Management: Handling employee onboarding procedures, arranging onboarding training, and processing employee offboarding procedures.
• Training and Development: Developing and implementing employee training programs, enhancing employee skills and professional qualities, and planning career development paths for employees.