Wenuka Schutz-Kahele
Hilo,HI
Summary
Dedicated employee with strengths in customer service, sales, retail, hospitality and cleaning. Successful in all areas with a history of meeting company needs with consistent and organized practices. Energetic self-starter with outstanding active listening abilities. Dependable and hardworking housekeeper skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational needs. I am a quick leaner and give my best to excel in everything i do, im Organized and motivated to do great as an employee for my next job opportunity.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Pacific Island Cleaning
Hilo, HI
01.2024 - Current
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Hired and onboarded team members to meet immediate and expected demand.
- Engaged with existing and potential clients to gain insight into needs.
- Prepared staff work schedules and assigned team members to specific duties.
Lead General Cleaner
Pacific Island Cleaning
Hilo, HI
01.2023 - Current
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Responded to emergency cleaning requests to meet client expectations.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
Sales Associate
T.J. Maxx
Hilo, HI
01.2023 - 09.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Commercial Cleaner
K & A Cleaning
Kea‘au, HI
01.2022 - 12.2022
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Completed routine maintenance checks, notifying management of needed repairs.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed safety processes for all manual and electric cleaning equipment.
- Serviced, cleaned and restocked restrooms.
- Monitored building security and safety by locking doors or avoiding hazards.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Cleaner Helper
Karrie Costa
Pahoa, HI
08.2019 - 01.2022
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Interacted pleasantly with clients and guests when performing daily duties.
Housekeeper
Keauhou Sheraton Resort & Spa
Kailua-Kona, HI
06.2014 - 05.2015
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
High School Diploma -
Hilo Community School For Adults
12.2009
Pahoa High School
Hawaii Community College
Skills
- Customer Service
- Quick Learner
- Cash Handling
- POS Systems
- Work Task Prioritization
- Payment Processing
- Honest and Ethical
- Problem-Solving
- Cash Register Operations
- Reliable and Responsible
- Detail-Oriented
- Honest and Dependable
- Hiring and Onboarding
- Exceptional Time Management
- Guest Service and Support
- Creative Thinking
- Reliable Team Worker
- Attention to Detail
- Quality Assurance
- Schedule Management
- Employee Development
- Payroll Administration and Timekeeping
Timeline
Manager of Operations
Pacific Island Cleaning
01.2024 - Current
Lead General Cleaner
Pacific Island Cleaning
01.2023 - Current
Sales Associate
T.J. Maxx
01.2023 - 09.2023
Commercial Cleaner
K & A Cleaning
01.2022 - 12.2022
Cleaner Helper
Karrie Costa
08.2019 - 01.2022
Housekeeper
Keauhou Sheraton Resort & Spa
06.2014 - 05.2015
High School Diploma -
Hilo Community School For Adults
Pahoa High School
Hawaii Community College
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