Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuanhuan Zhang

Rosemead,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Boba Shop Manager

Lollicup Fresh
02.2020 - 01.2024
  • Onboarded new employees with training and new hire documentation.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Forklift Operator

Walmart
09.2018 - 11.2019
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Contributed to sustainability efforts by properly disposing of damaged or expired products in compliance with company policies as well as local regulations.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.

Education

Associate of Arts - Business Economics

Pasadena City College
Pasadena, CA

High School Diploma -

San Gabriel High School
San Gabriel, CA
06.2018

Skills

  • Hospitality and Professionalism

  • Positive Attitude Display

  • POS System Operation

  • Equipment Maintenance Knowledge

  • Calendar and Scheduling Software

  • Menu Pricing and Writing

  • Team Management

  • Problem-Solving

  • Organization and prioritization

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Boba Shop Manager

Lollicup Fresh
02.2020 - 01.2024

Forklift Operator

Walmart
09.2018 - 11.2019

Associate of Arts - Business Economics

Pasadena City College

High School Diploma -

San Gabriel High School
Yuanhuan Zhang