Summary
Overview
Work History
Education
Skills
Timeline
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Wenzler Powers

Chicago,IL

Summary

Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Also well versed in social media promotions and content creation.

Overview

8
8
years of professional experience

Work History

Inside Sales Representative

MYZONE
05.2023 - Current
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.

Social Media Manager

The Legacy At Colonial
11.2023 - Current
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.

Customer Support Manager

MYZONE
01.2020 - 05.2023
  • Designed Customer Support Chatbot
  • Designed performance metrics to evaluate team success and individual growth, resulting in increased productivity levels.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Managed a team of customer support representatives, providing ongoing training and development opportunities.
  • Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.

Customer Support Agent

MYZONE
08.2018 - 01.2020
  • Won company award for excellency having beaten all number quotas each month for an entire year.
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
  • Streamlined support processes by implementing efficient ticket management systems, improving response times.
  • Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.

Leasing Administrator

Live Here Chicago
05.2017 - 08.2018
  • Improved tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
  • Provided support to property managers in handling tenant inquiries, coordinating maintenance requests, and resolving disputes effectively.
  • Collaborated with legal teams to ensure compliance with local laws and regulations regarding leases, evictions, and rent control policies.
  • Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
  • Assisted in negotiating lease terms, ensuring mutually beneficial agreements between landlords and tenants.
  • Conducted thorough market research to identify trends and adjust pricing strategies accordingly, maximizing profitability.
  • Developed strong relationships with prospective tenants through timely communication and professional service during property showings.

Social Media Content Creator

Second City
02.2016 - 05.2017
  • Crafted compelling copy for various platforms to drive user interest and interaction.
  • Leveraged news to create relevant and timely humorous posts that increased audience interest.
  • Maintained a consistent brand voice across all platforms, building credibility among users and increasing overall trust in the company''s online presence.

Box Office Associate

Second City
02.2016 - 06.2017
  • Streamlined box office operations for increased efficiency through organized scheduling and accurate recordkeeping.
  • Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
  • Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
  • Trained new box office associates on company policies and procedures, contributing to a cohesive team environment.
  • Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance.
  • Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.

Education

Bachelor of Arts - Musical Theater

The University of Alabama
Tuscaloosa, AL
05.2014

Skills

  • Promotional Campaigns
  • Content Development
  • Analytics and Reporting
  • Digital Media
  • Content Creation
  • Social Media Copywriting
  • Social Media Management
  • Strategic Networking
  • Verbal and Written Communication
  • Positive Attitude

Timeline

Social Media Manager

The Legacy At Colonial
11.2023 - Current

Inside Sales Representative

MYZONE
05.2023 - Current

Customer Support Manager

MYZONE
01.2020 - 05.2023

Customer Support Agent

MYZONE
08.2018 - 01.2020

Leasing Administrator

Live Here Chicago
05.2017 - 08.2018

Social Media Content Creator

Second City
02.2016 - 05.2017

Box Office Associate

Second City
02.2016 - 06.2017

Bachelor of Arts - Musical Theater

The University of Alabama

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Wenzler Powers