WERONIKA CEREMUGA
Chicago,Illinois
Summary
Business Development Manager for the IT company's entry into the US market. Successfully opened the first office in Chicago, established contacts with important customers and significantly increased the company's worldwide sales results.
Experienced manager with a solid background in the IT and ICT industry who has demonstrated a talent for developing and implementing strategic sales development strategies. Known for streamlining processes, improving operational efficiency and increasing lead generation to drive business growth.
Skilled in building long-term partnerships, cultivating client relationships and implementing innovative business strategies to drive revenue growth and market penetration.
Possesses a unique combination of cross-cultural expertise, market knowledge and leadership skills to ensure sustainable business success.
Overview
5
5
years of professional experience
Work History
Key Account Manager
ITFS US
04.2023 - Current
- Successfully initiated and managed the opening of the IT company's new Chicago office and served as the primary point of contact for all operations, including recruitment, retention and marketing
- Developed and implemented comprehensive business expansion strategies to penetrate the US market, resulting in a significant increase in client base and revenue streams
- Built and maintained relationships with key customers and stakeholders, securing long-term partnerships and promoting customer satisfaction
- Conduct market research and competitive analysis to identify growth opportunities and develop targeted sales approaches
- Collaborate cross-functionally with marketing, product development and operations teams to align sales initiatives with overall business objectives
- Successfully negotiate contracts and pricing agreements with customers to optimize profitability while maintaining customer loyalty
- As a member of the Chicago Chamber of Commerce, ITCC and other organizations, fostered strategic alliances with key local market representatives and actively participated in events as a participant and speaker.
Key Account Manager
ITFS
06.2022 - 03.2023
- Played a key role in expanding Solutions' presence in the European market through strategic business development initiatives and effective customer relationship management
- Collaborated with internal teams to tailor IT outsourcing solutions to meet the specific needs and challenges of clients in various industries, including finance, software development and technology
- Actively participated in industry events, conferences (COLLISION - Toronto/GITEX-Dubai) and networking forums to promote business and build thought leadership in the IT sector
- Negotiated contracts and agreements with clients and ensured favorable terms while maximizing profitability and minimizing risks
- Monitored and analyzed sales performance metrics, KPIs and market trends to identify opportunities for improvement and optimization.
IT Specialist
Computacenter
10.2019 - 05.2022
- Provide front line technical support to Airbus customers to ensure timely resolution of IT issues and minimize downtime. - Diagnose and troubleshoot hardware, software and network issues using advanced troubleshooting techniques to determine root causes and implement effective solutions. - Worked closely with cross-functional teams to escalate and resolve complex technical issues to ensure seamless coordination and resolution for customers. - Documented all support interactions, including issue resolution steps and recommendations, to maintain comprehensive records and facilitate knowledge sharing within the team. - Received consistently positive feedback from customers for his exceptional customer service and technical expertise
Sales Manager
IQ Prisma
03.2019 - 09.2019
- Led the market expansion of a Polish company into the German market, increasing sales and building a strong presence in a new market. - Built and maintained relationships with key stakeholders, including potential customers, distributors and business partners to foster long-term partnerships and maximize sales potential. - Utilize effective communication skills, including proficiency in Polish and German, to engage with customers, negotiate contracts and facilitate successful business transactions. - Worked closely with internal teams including marketing, product development and logistics to ensure seamless execution of sales strategies and timely delivery of products/services to customers. - Monitored sales performance and market trends and analyzed data and feedback to identify opportunities for improvement and optimize sales strategies. - Provided regular reports and updates to senior management on sales activities, successes and challenges. - Played a critical role in achieving sales targets and driving revenue growth, establishing the company as a respected player in the German market within a short period of time.
Education
MASTER'S IN PHYSIOTHERAPY -
Poznan Medical University
06.2014
BACHELOR'S IN PHYSIOTHERAPY -
Poznan Medical University
05.2012
Skills
- Client Relationship Management
- Business Development Management
- Negotiation and Contract
- International Expansion and Operations
- IT Solutions Consulting
- Market Research and Analyst
- Cross-Functional Collaboration
- Computer Skills
- Revenue Generation
Free Time
- Traveling
- Running
- Cooking
Languages
Polish
Native or Bilingual
English
Full Professional
German
Full Professional
Timeline
Key Account Manager
ITFS US
04.2023 - Current
Key Account Manager
ITFS
06.2022 - 03.2023
IT Specialist
Computacenter
10.2019 - 05.2022
Sales Manager
IQ Prisma
03.2019 - 09.2019
MASTER'S IN PHYSIOTHERAPY -
Poznan Medical University
BACHELOR'S IN PHYSIOTHERAPY -
Poznan Medical University
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