Cayla Marshall
Chicago,IL
Overview
6
6
years of professional experience
Work History
Senior Customer Success Manager
Strike Graph
Remote
11.2025 - Current
- Fosters retention, growth, and value for customers in various industries as they navigate their cyber security certifications
- Facilitates the efficiency of the customer journey through personal attention, technical demonstrations, and clear communication
- Drives the success of the customer journey, ensuring appropriate timing, coordination, and communication with internal and external stakeholders
- Leads internal and external trainings and education opportunities surrounding building customer relationships, various cyber security frameworks, and the audit preparation process
Customer Success Manager
Strike Graph
Remote
05.2022 - 11.2025
- Fosters retention, growth, and value for customers in various industries as they navigate their cyber security certifications
- Facilitates the efficiency of the customer journey through personal attention, technical demonstrations, and clear communication
- Drives the success of the customer journey, ensuring appropriate timing, coordination, and communication with internal and external stakeholders
- Leads internal and external trainings and education opportunities surrounding building customer relationships, various cyber security frameworks, and the audit preparation process
English Language Arts Teacher
Butler Junior High School
Oak Brook, IL
05.2020 - 05.2022
- Designed appropriate instructional programs, assessments, and projects that align with classroom content and learning objectives
- Assessed student performance and provides clear, constructive feedback to promote student success and growth in regard to the learning objectives
- Constructed an active, engaging learning environment for both in-person and virtual instruction that addresses the needs of a variety of learning styles
- Utilized a range of instructional technology to advance student learning, stimulate student engagement, and conduct appropriate assessments
- Communicated clearly and consistently with students, parents, teachers, administrators, and other educational stakeholders to set instructional goals, monitor progress, and promote educational attainment
Education
Bachelor of Science - Integrated English Language Arts Education
Miami University
Oxford, OH12-2019
Timeline
Senior Customer Success Manager
Strike Graph
11.2025 - Current
Customer Success Manager
Strike Graph
05.2022 - 11.2025
English Language Arts Teacher
Butler Junior High School
05.2020 - 05.2022
Bachelor of Science - Integrated English Language Arts Education
Miami University