Wes Baird
Corrales,New Mexico
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Vermeer Mountain West
Albuquerque, NM
11.2022 - 02.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Service Manager
Vermeer Southwest
Albuquerque, NM
11.2020 - 11.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Developed and implemented service protocols to enhance operational efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Identified opportunities to increase efficiency through automation or process re-engineering.
Parts Manager / Specialists
Vermeer Sales Southwest
Albuquerque , NM
08.2014 - 11.2020
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Conducted monthly audits of inventory control systems.
Education
Certified-Frontline Managers Course - General Studies, Related Fields
FMC
Pella, IA09-2024
Some College (No Degree) - Logistics And Supply Chain Management
Oklahoma State University
Stillwater, OKSome College (No Degree) - Customer Service, Product Knowledge
Vermeer University
Pella, IASkills
- Employee training
- Customer service
- Logistics coordination
- Inventory management
- Vendor relations
- Operations management
- Staff training
- Invoice processing
- Forklift operation
- Parts documentation
- Logistics planning
- Process improvement
- Strategic thinker
- Effective communication
- Risk management
- Friendly and positive
- Store opening and closing procedures
- Cash management
- Relationship building and management
- Operations oversight
- Operational efficiency
- Employee supervision and motivation
- Multitasking and organization
- Leadership development
- Work Planning and Prioritization
- Store operations
- Training and mentoring
- Special events
- Customer relations
- Supply ordering
- Goals and performance
- Payroll management
- Team building
Accomplishments
- Received our company's "Goal Buster Award" 10 of the 11 years I was there.
- Received our company's "President's Award" in 2023 for up and coming managers.
Certification
- Vermeer Manufacturing's Frontline Managers Course graduate September 2024.
References
References available upon request.
Timeline
Store Manager
Vermeer Mountain West
11.2022 - 02.2025
Service Manager
Vermeer Southwest
11.2020 - 11.2022
Parts Manager / Specialists
Vermeer Sales Southwest
08.2014 - 11.2020
Certified-Frontline Managers Course - General Studies, Related Fields
FMC
Some College (No Degree) - Logistics And Supply Chain Management
Oklahoma State University
Some College (No Degree) - Customer Service, Product Knowledge
Vermeer University
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