Wes Jenkins
United States
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
4
4
years of professional experience
Work History
FOH Lead
Miyagi Ramen
, OR
04.2021 - 09.2021
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Monitored employee performance to ensure compliance with company standards.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assisted in training new servers.
Bartender
Beaver Inn
, WA
08.2017 - 03.2020
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Assisted in setting up the bar for service shift.
Server
Big Trouble
, WA
09.2018 - 08.2019
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
Education
Bachelor of Science - Biology
Western Washington University
Bellingham, WA06-2019
Skills
- Restaurant Operations
- Training and coaching
- Conflict Resolution
- Team Oversight
- Point of sale systems
- Guest Relations
Timeline
FOH Lead
Miyagi Ramen
04.2021 - 09.2021
Server
Big Trouble
09.2018 - 08.2019
Bartender
Beaver Inn
08.2017 - 03.2020
Bachelor of Science - Biology
Western Washington University
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