Wes Kolb
Wasilla,United States
Summary
Telecommunications professional with 20 years of industry experience, including a decade as a field technician and 10 years in management and director roles. Demonstrates exceptional leadership and communication skills, with a proven ability to analyze and extract relevant data from complex sources to inform strategic decision-making. Known for a meticulous attention to detail while maintaining a strong focus on overarching concepts, consistently enhancing performance metrics such as efficiency, capacity, quality, and verification within all areas of responsibility.
Overview
14
14
years of professional experience
Work History
Director Of Wireless Operations
New Horizons Telecom, Inc.
07.2022 - Current
- Provide oversight and leadership to administrative staff, managing and directing a team of over 40 field technicians through complex customer construction projects
- Developing high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Successfully increased field work capacity by 20% by implementing comprehensive training and employee development strategies, resulting in enhanced productivity and improved product quality.
- Enhancing team collaboration through regular communication, goal setting, and performance evaluations.
- Working closely with organizational leadership and board of directors to guide operational strategy.
- Managing budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitoring office workflow and administrative processes to keep operations running smoothly.
- Leverage data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Successfully managed this traditionally in office position remotely for 6 months out of the year, from another country.
Assistant Director of Operations
New Horizons Telecom, Inc.
07.2018 - 07.2022
- Assisted the Director in overseeing and leading office administrative staff and a team of over 25 field technicians from project conceptualization to implementation
- Expertly interpreted complex customer design and specification documents
- Increased wireless field capabilities by 50% and successfully expanded the customer base.
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
Manager, Operations
New Horizons Telecom, Inc.
07.2015 - 09.2018
- Assisted the General Manager in the day to day operations, enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased field capacity and capability through thoughtful acquisition of new employees utilizing in house training and development.
- Maximized performance by monitoring daily activities and mentoring team members, establishing new reporting and documentation requirements resulting in an increase in customer engagement and satisfaction.
- Monitored and controlled costs to keep projects operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Foreman Telecommunications Technician
New Horizons Telecom, Inc.
01.2013 - 07.2015
- Responsible for multi discipline construction crews ranging from 8 - 15 members.
- Lead and oversee construction projects from raw land to carrier equipment upgrades.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Reviewed project details to specify correct materials and equipment for job sites.
Journeyman Telecommunications Technician
New Horizons Telecom, Inc.
09.2010 - 01.2013
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- New site installations, civil, vertical and horizontal construction.
- Troubleshoot and maintain fiber optic, cellular and structural network components.
- Test and verify installation to customer and regulatory standards.
- Maintain safe and efficient job site.
- Instruct and mentor junior team members.
Education
GED -
Multnomah University
Portland, ORSkills
- New Business Development
- Business Strategy
- Deliverables
- Budget Management
- Organizational Leadership
- Team Building
- Facility Management (FM)
- Operational Excellence
- Administration
- Executive Administrative Assistance
Timeline
Director Of Wireless Operations
New Horizons Telecom, Inc.
07.2022 - Current
Assistant Director of Operations
New Horizons Telecom, Inc.
07.2018 - 07.2022
Manager, Operations
New Horizons Telecom, Inc.
07.2015 - 09.2018
Foreman Telecommunications Technician
New Horizons Telecom, Inc.
01.2013 - 07.2015
Journeyman Telecommunications Technician
New Horizons Telecom, Inc.
09.2010 - 01.2013
GED -
Multnomah University
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