Overview
Work History
Education
Skills
Timeline
Wes Paige

Wes Paige

Nashville,TN

Overview

11
11
years of professional experience

Work History

Client Success Manager

Athlete Licensing Company
Nashville, Tennessee
06.2023 - Current
  • Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
  • Resolved issues concerning software and hardware for clients.
  • Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
  • Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.

Customer Success Manager, Sales and Onboarding

Jumpcrew, Expensify
Nashville, TN
05.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored KPIs to assess customer engagement.
  • Assisted in configuration and setting for accounting software export of reports and invoicing.
  • Walked clients through implementing bank accounts, company credit card feeds and a full selection of accounting software.
  • Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
  • Oversaw key customer relationships to close strategic opportunities.

Contractor, Supervisor, Administrative Assistant

Flower City Monitors
Rochester / (Remote), NY
06.2012 - 07.2022
  • Demolition (Roof/ floor/ wall tear down, cleaning, removal of debris)
  • Modified project plans when needed to better align with organizational objectives.
  • Supervise job sites and manage employees
  • Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Manage accounts payable, & electronically file invoices

Event Success Support

BallerTV
Nashville, TN
01.2021 - 09.2021
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Monitored hundred's of continuous streams maintaining the company's stream standard

Education

Master of Science - Sport Administration

Belmont University, Nashville, TN
05.2020

Bachelor of Science - Sports Management

West Virginia University, Morgantown, WV
05.2018
  • Minor in Communications & Business Administration

Skills

  • Technical support
  • Troubleshooting and diagnostics
  • Application installations
  • Service ticket tracking
  • Customer education
  • Windows & MacBook
  • Customer Implementation
  • Dispute resolution
  • Relationship building
  • Account management

Timeline

Client Success Manager - Athlete Licensing Company
06.2023 - Current
Customer Success Manager, Sales and Onboarding - Jumpcrew, Expensify
05.2022 - 05.2023
Event Success Support - BallerTV
01.2021 - 09.2021
Contractor, Supervisor, Administrative Assistant - Flower City Monitors
06.2012 - 07.2022
Belmont University - Master of Science, Sport Administration
West Virginia University - Bachelor of Science, Sports Management

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Wes Paige