Wes Paige
Nashville,TN
Overview
11
11
years of professional experience
Work History
Client Success Manager
Athlete Licensing Company
Nashville, Tennessee
06.2023 - Current
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Resolved issues concerning software and hardware for clients.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
Customer Success Manager, Sales and Onboarding
Jumpcrew, Expensify
Nashville, TN
05.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored KPIs to assess customer engagement.
- Assisted in configuration and setting for accounting software export of reports and invoicing.
- Walked clients through implementing bank accounts, company credit card feeds and a full selection of accounting software.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
- Oversaw key customer relationships to close strategic opportunities.
Contractor, Supervisor, Administrative Assistant
Flower City Monitors
Rochester / (Remote), NY
06.2012 - 07.2022
- Demolition (Roof/ floor/ wall tear down, cleaning, removal of debris)
- Modified project plans when needed to better align with organizational objectives.
- Supervise job sites and manage employees
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Manage accounts payable, & electronically file invoices
Event Success Support
BallerTV
Nashville, TN
01.2021 - 09.2021
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Reviewed customer account information to determine current issues and potential solutions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Monitored hundred's of continuous streams maintaining the company's stream standard
Education
Master of Science - Sport Administration
05.2020
Bachelor of Science - Sports Management
05.2018
- Minor in Communications & Business Administration
Skills
- Technical support
- Troubleshooting and diagnostics
- Application installations
- Service ticket tracking
- Customer education
- Windows & MacBook
- Customer Implementation
- Dispute resolution
- Relationship building
- Account management
Timeline
Client Success Manager - Athlete Licensing Company
06.2023 - Current
Customer Success Manager, Sales and Onboarding - Jumpcrew, Expensify
05.2022 - 05.2023
Event Success Support - BallerTV
01.2021 - 09.2021
Contractor, Supervisor, Administrative Assistant - Flower City Monitors
06.2012 - 07.2022
Belmont University - Master of Science, Sport Administration
West Virginia University - Bachelor of Science, Sports Management