Desired Job Title
Client Success ManagerCustomer Success Manager, Sales and OnboardingSports AnalystData AnalystOperations AssistantWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Nashville, TN, US
Open to relocation: Yes
Open To Work
Hi, I’m
Wes Paige
Nashville,TN
Work Preference
Overview
14
years of professional experience
Work History
NBANew York, NY
Digital Content Publisher
11.2024 - Current
Job overview
- Execute real-time publishing and content distribution for live NBA games across league digital platforms, reaching millions of global fans.
- Support cross-functional initiatives across editorial, production, and engineering to deliver priority league moments, and partner content.
- Develop and deploy push notifications and in-app messaging campaigns; analyze engagement metrics to optimize timing, copy, and audience reach.
- Maintained accurate content logs and documentation for audit and analytics purposes.
Contribute to scalable workflows, enabling consistent delivery of tentpole events (playoffs, marquee matchups).
State FarmNashville, TN
Sales | Customer Success
01.2024 - 11.2024
Job overview
- Managed high-volume customer interactions while maintaining detailed documentation and resolution tracking.
- Documented issues and identified process improvement opportunities.
- Built trust and communicated complex information clearly under time constraints.
Athlete Licensing CompanyNashville, Tennessee
Client Success Manager
06.2023 - 12.2023
Job overview
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Resolved issues concerning software and hardware for clients.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
Jumpcrew, ExpensifyNashville, TN
Customer Success Manager, Sales and Onboarding
05.2022 - 05.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored KPIs to assess customer engagement.
- Assisted in configuration and setting for accounting software export of reports and invoicing.
- Walked clients through implementing bank accounts, company credit card feeds and a full selection of accounting software.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
- Oversaw key customer relationships to close strategic opportunities.
Flower City MonitorsRochester / (Remote), NY
Contractor, Supervisor, Administrative Assistant
06.2012 - 07.2022
Job overview
- Demolition (Roof/ floor/ wall tear down, cleaning, removal of debris)
- Modified project plans when needed to better align with organizational objectives.
- Supervise job sites and manage employees
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Manage accounts payable, & electronically file invoices
BallerTVNashville, TN
Event Success Support
01.2021 - 09.2021
Job overview
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Reviewed customer account information to determine current issues and potential solutions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Monitored hundred's of continuous streams maintaining the company's stream standard
Education
Belmont UniversityNashville, TN
Master of Science from Sport Administration
05.2020
University Overview
West Virginia UniversityMorgantown, WV
Bachelor of Science from Sports Management
05.2018
University Overview
- Minor in Communications & Business Administration
Skills
- Technical support
- Troubleshooting and diagnostics
- Application installations
- Service ticket tracking
- Customer education
- Windows & MacBook
- Customer Implementation
- Dispute resolution
- Relationship building
- Account management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is never owned, it is rented, and the rent is due every day
Timeline
Digital Content Publisher
NBA
11.2024 - Current
Sales | Customer Success
State Farm
01.2024 - 11.2024
Client Success Manager
Athlete Licensing Company
06.2023 - 12.2023
Customer Success Manager, Sales and Onboarding
Jumpcrew, Expensify
05.2022 - 05.2023
Event Success Support
BallerTV
01.2021 - 09.2021
Contractor, Supervisor, Administrative Assistant
Flower City Monitors
06.2012 - 07.2022
Belmont University
Master of Science from Sport Administration
West Virginia University
Bachelor of Science from Sports Management