Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Wes Wilkerson

Denver,CO

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Background in training, customer service, construction, music production, video production and leadership development. Offering over 10 years of experience in progressive roles with increased accountability.

Overview

8
8
years of professional experience

Work History

Community Manager

Griffis Residential
10.2020 - Current
  • Responsible for exceeding expectations related to resident satisfaction, occupancy rates, Net Operating Income (NOI), and operational costs.
  • Aid in creation of annual operating budget, re-forecasts, unit pricing, and marketing strategies.
  • Supervises collection of rent and income for the community in a precise and timely manner.
  • Monitors maintenance operations to ensure resident requests and preventive maintenance initiatives align with company standards.
  • Monitors teams efficiency to exceed all goals in leasing.
  • Coordinates with external vendors to ensure timely completion of Capital projects, unit upgrades, and routine maintenance services.
  • Conducts regular community inspections to ensure adherence to company aesthetic standards.
  • Ensures community compliance with safety regulations, industry standards, and local, state, and federal requirements.

Assistant Community Manager/Floating Assistant Community Manager/Peer Trainer

Griffis Residential
06.2019 - Current
  • Successfully assisted with maintaining property financials, site amenities, lease files and resident accounts through disposition.
  • Train new associates on company standards, leasing techniques and administration across Colorado.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Created policies and procedures for successful community management.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal.
  • Analyzed trends and data to inform decision-making and program development.
  • Ensured prospective tenants received exceptional first impression by conducting professional tours showcasing property amenities and model units.

Associate Development Program

Griffis Residential
06.2018 - 06.2019
  • Learned and performed all leasing leadership roles such as Leasing, Assistant Community Manager and Community Manager.
  • Shadowed the Property Finance Team, HR and the Renovation Specialist
  • Assisted with our companies onboarding processes.
  • Familiarized with property forecasting.
  • Teamed with Marketing to successfully pilot and roll out a company-wide leasing software.
  • Traveled to different markets to familiarize with different teams and learn knew processes.
  • Trained 10 new associates across all markets.

Leasing Consultant

Griffis Residential
06.2017 - 06.2018
  • Maintained a 95% avg occupancy for the property by creating resident events to maintain retention and effectively leased vacant apartment homes.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Training Coordinator

Amazon
08.2016 - 06.2017
  • Organized and performed on-boarding process for 400 plus associates.
  • Organized and facilitated 40-hour leadership classes for future trainers.
  • Managed the Learning Departments equipment: inventory and maintenance.
  • Studied and performed all processes throughout the factory with top 10 percent for lack of errors.
  • Managed safety training for all associates.
  • Fork-lift training
  • Analyzed and evaluated training effectiveness and program outcomes.

Education

Bachelor of Science - Electronic Media/ Music

Texas State University
San Marcos, TX
12.2015

Skills

  • Onesite Efficiency
  • MS Office Suite
  • Property Finance and Forecasting
  • Leadership Training
  • Process Training
  • Creative Development
  • Problem Solving
  • Public Speaking
  • Grammar, Spelling and Punctuation
  • Price Structuring
  • Performance Assessment
  • New Construction

Accomplishments

  • Maintained one of the top 5 ranked apartments in the City of Denver for 3 years according to Apartments.com.
  • Maintained a spot in the top 250 apartment communities in the nation according to Satisfacts.



Timeline

Community Manager

Griffis Residential
10.2020 - Current

Assistant Community Manager/Floating Assistant Community Manager/Peer Trainer

Griffis Residential
06.2019 - Current

Associate Development Program

Griffis Residential
06.2018 - 06.2019

Leasing Consultant

Griffis Residential
06.2017 - 06.2018

Training Coordinator

Amazon
08.2016 - 06.2017

Bachelor of Science - Electronic Media/ Music

Texas State University

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Wes Wilkerson