WESAM SALAMI
Tucson,US
Summary
Technically proficient and detail-oriented IT support specialist with expertise in monitoring and managing advanced systems, including QUKE and LifeLoop. Certified in Google IT Support and Cybersecurity, with a strong ability to diagnose and resolve hardware and software issues across a range of devices, ensuring seamless functionality for users. Adept at providing exceptional customer service, fostering positive relationships through clear communication and effective problem-solving. Skilled in maintaining secure and efficient technical environments, leveraging cybersecurity knowledge to safeguard systems and data. Seeking to contribute technical expertise and interpersonal skills to a dynamic and forward-thinking organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber And Lyft
01.2019 - Current
- Followed safety rules to keep clean driving record with no accidents or incidents
- Cleaned vehicle regularly to maintain professional appearance
- Notified customers of delays to decrease calls to support.
- Achieved consistently high customer scores due to exceptional service
- Drove passengers from pick-up points to deliver them to their destination.
- Worked well with dispatchers to communicate route and schedule changes
Technical Assistant
The hacienda at the canyon for watermark
Tucson, AZ
05.2024 - 11.2024
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Utilized LifeLoop to streamline resident activities, enhancing engagement, and satisfaction.
- Managed family communications through the platform, ensuring timely updates, and transparency.
- Trained staff on LifeLoop functionalities, improving overall operational efficiency.
Sales
Verizon
Tucson, US
02.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal
- Engaged customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Solved customer challenges by offering relevant products and services
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Achieved perfect attendance and on-time record
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Allied Universal Security Services
04.2022 - 10.2022
- Trained new security officers on safety protocols and company standards
- Supervised property entrances and exits and monitored employee safety
- Recorded required data for incident reports and files quickly and accurately
- Demonstrated strong attention to detail and accuracy when providing information to Security Management
- Implemented new security protocols to prohibit trespassing and increase safety
- Developed and implemented training methods to promote improved officer performance
- Demonstrated public safety dedication through thorough patrolling of community events
Stocking Associate
Walmart
06.2021 - 03.2022
- Arranged product on shelves following merchandising guidelines
- Stocked merchandise by UPC codes and read labels to match
- Broke down and discarded empty packaging and boxes after stocking products
- Inspected items received for damage or other issues
- Unloaded goods using hand trucks or other equipment to receive merchandise
- Moved items to designated warehouse areas
- Reviewed sales promotion information and plan-o-grams to follow for product display
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Received incoming product deliveries and relocated to storage shelves, coolers or bins
Steward
LOEWS VENTANA CANYON
04.2018 - 12.2018
- Completed additional cleaning work in a bid to ensure working surfaces are clean
- Troubleshot incidents of equipment malfunctions and completed minor repairs intended to improve functionality
- Moved items from storage spaces onto recommended positions to improve accessibility
Education
Associate of Applied Science - Engineering Technology
Pima Community College
Tucson, AZ07.2023
High School Diploma -
Catalina Magnet High School
Tucson, AZ05.2019
Skills
Technical Proficiencies: QUKE system, LifeLoopsoftware, troubleshooting hardware (TVs, printers, phones, and computers)
Technical Support: Diagnosing and resolving technical issues; providing user training and support
Customer Service: Building rapport with members, ensuring satisfaction through timely problem-solving
Analytical Skills: Identifying root causes of technical issues and implementing effective solutions
Communication: Explaining complex technical concepts in user-friendly terms
Organization: Managing multiple technical systems and maintaining detailed logs for issue resolution
Technology Tools: Google Certified IT Support, knowledge of engineering technology principles
Certification
- Certified IT support
- Cybersecurity
Languages
- Arabic
- English
Timeline
Technical Assistant
The hacienda at the canyon for watermark
05.2024 - 11.2024
Sales
Verizon
02.2023 - 08.2023
Allied Universal Security Services
04.2022 - 10.2022
Stocking Associate
Walmart
06.2021 - 03.2022
Uber Partner
Uber And Lyft
01.2019 - Current
Steward
LOEWS VENTANA CANYON
04.2018 - 12.2018
Associate of Applied Science - Engineering Technology
Pima Community College
High School Diploma -
Catalina Magnet High School
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