Wesam Shehata
Inwood,WV
Summary
Proactive Interim Administrative Officer with extensive experience in data center management and security coordination. Skilled in training and certification of security personnel, maintaining security technology, and ensuring compliance with policies and procedures. Proven ability to manage emergency responses, conduct audits, and maintain detailed records for critical infrastructure sites.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Interim Administrative Officer
Securitas Security Services USA
09.2024 - Current
- Serves as the primary point of contact to data center Management and security personnel with the STM is unavailable.
- Assists with training and certification for all new security personnel at the request of the Field Training Officer (FTO) and maintains required training documentation at the data center. Coordinates with the Training and Development Specialist (TDS) and with the local supporting Securitas branches as needed.
- Ensures all security personnel adhere to policies and Standard Operating Procedures.
- Screener, Screening Supervisor, Responder or Control Room Supervisor in periods of increased activity or in the case of absent staff.
- Maintains and troubleshoots on-site security technology.
- May support other critical infrastructure sites.
- Recommends corrective actions for security staff to the STM.
- Assists with the delivery of counseling and corrective action as directed by the STM.
- Assists with scheduling, site equipment inspections, and audit compliance at the datacenter and potentially sister sites as needed.
- Conducts recurring audits and prepares and submits critical and confidential information directly to client management team.
- Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.
- Conducts routine rhythm of business tasks.
- Performs additional tasks assigned by management.
Control Room Supervisor
Securitas Security Services USA
08.2023 - 09.2024
- responsible for all reports, documents, and paperwork submitted on their shift. This requires not only that all necessary documentation be turned in, but also that the quality of the work be high and that the work is reviewed and approved. This also applies to electronic documentation like Desk Journal entries.
- responsible for controlling access throughout the datacenter. This requires an awareness of who has checked in and the general location of people within the facility. It also requires a working knowledge of all doors, cameras, and other entry points to effectively acknowledge alarms and dispatch Responders.
- engage in regular communication with varying personnel and will experience a large number of customer interactions at the datacenter. CRSs must be cognizant of their professionalism, demeanor, and appearance in all interactions, particularly as CRSs are the first people that are seen when workers and guests walk into the datacenter. They are representatives of both Microsoft and our company.
- keep the SOC clean, neat, and organized. Glass windows and surfaces should be cleaned regularly. All desktops, counter tops, and filing cabinets should be kept free of clutter like extraneous papers and office supplies. These items should be stored in drawers or filing cabinets.
- have a strong working knowledge of the procedures within the document and able to readily find or recall sections that contain relevant information.
Responders
Securitas Security Services USA
02.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- conduct a patrol
- Respond to alarms
Security Screener
Securitas Security Services USA
12.2021 - 02.2022
- Streamlined checkpoint operations through efficient use of resources, such as staffing levels and equipment allocation.
- Participated in ongoing training programs to stay current on industry best practices and emerging security threats.
- Collaborated with fellow screeners to maintain a high standard of safety throughout the facility.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Security Rover
Securitas Security Services USA
03.2018 - 07.2021
- Responded to emergencies promptly, providing assistance and coordinating with law enforcement when necessary.
- Managed crowd control at large events, ensuring smooth operations and minimal disruptions due to safety concerns.
- Assisted in the implementation of new security technology, optimizing facility defenses against potential threats.
- Conducted thorough investigations into reported incidents, gathering evidence and documenting findings for further action.
- Established strong relationships with building occupants through clear communication and demonstrated commitment to their safety.
- Maintained detailed records of daily activities, ensuring accurate documentation for management review.
- Coordinated with local law enforcement during investigations, providing valuable information related to on-site incidents.
- Supported event planning efforts by advising on appropriate security measures and staffing requirements.
- Enhanced security measures by conducting regular patrols and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Bachelor of Science - Tourism And Hotel Management
High Academy of Tourism And Hotels
ALEXANDRIA ,EGYPT07-2003
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Payroll and budgeting
- Data Entry
- Microsoft Excel
- Microsoft Word
- Supervising staff
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Managed daily schedules and sales leads for 55 senior and junior loan officers.
Certification
- First Aid Certification
- CPR/AED Certification
Languages
Arabic
Native or Bilingual
Timeline
Interim Administrative Officer
Securitas Security Services USA
09.2024 - Current
Control Room Supervisor
Securitas Security Services USA
08.2023 - 09.2024
Responders
Securitas Security Services USA
02.2022 - 08.2023
Security Screener
Securitas Security Services USA
12.2021 - 02.2022
Security Rover
Securitas Security Services USA
03.2018 - 07.2021
Bachelor of Science - Tourism And Hotel Management
High Academy of Tourism And Hotels
Similar Profiles
MARCELA BUSSEYMARCELA BUSSEY
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Abdullahi ShirdonAbdullahi Shirdon
Control Room Operator at Securitas Security Services USAControl Room Operator at Securitas Security Services USA
Barbara SweeneyBarbara Sweeney
Security Site Supervisor at Securitas Security Services USASecurity Site Supervisor at Securitas Security Services USA
Charles WheelerCharles Wheeler
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Kenneth RileyKenneth Riley
Owner at Riley Multi Services LLCOwner at Riley Multi Services LLC