Wesenyelesh Zemene
Clarkston,GA
Summary
Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Supervisor
Hormel foods
11.2022 - 02.2024
- Lead, direct and train employees to achieve food safety and quality standards
- Manage product quality and food safety
- Creates and maintains an engaged and team-oriented work force to improve business results
- Consults with management, providing leadership on quality and food safety in the manufacturing facility
- Oversee sanitation procedures and food safety
- Review records to ensure food safety and the release of products in timely manner
- Perform employee safety trainings
- Maintain inventory of product on hold
- Track and investigate customer complaints
- Track product giveaways to reduce cost.
Quality Control auditor
Hormel foods
09.2021 - 02.2022
- Conducts audits & inspections and complete associated paperwork
- Label Verification
- Random On-Line Quality & Specification Audits
- Weight Control
- Housekeeping
- Monitors and make sure all Food Safety & Good Manufacturing Procedures are being followed
- Conducts monthly GMP (Good Manufacturing Practices) audits
- Perform Pre-Op Inspection.
Bar and Restaurant Manager
Prima Resturant and lounge
08.2016 - 09.2019
- Managed employee hiring and training
- Contributed new ideas of marketing the business
- Assist customers with their needs for the business, such as products they prefer, services and complaints
- Made sure the atmosphere is diverse enough for all our customers
- Main thing I did and loved to do was making sure customers were satisfied with their service and that all their needs were met.
Customer Service
Mr WOK
08.2010 - 09.2015
- Provide an exceptional customer service to all my customers
- Creating new ways to grow our way up
- Asking customers “What can we do to improve our service?” Handling customer complaints and solving the problem
- Satisfaction is my number one focus
- Managed the store, took orders from customers, made sure customers received their orders on time
- Satisfaction is my number one focus
- Responsible for all cash and credit card transactions.
Shift Supervisor
CVS Pharmacy
02.2013 - 05.2015
- Assure all Customers receive outstanding customer service
- Assist customers with their questions, problems and complaints
- Quickly and effectively solve customer challenges
- Supervise others
- Supervise the store’s crew through assigning, directing and following up of all activities
- Counting imprest and working on a planogram are one of my main responsibilities as shift supervisor.
Education
High School Diploma -
Clarkston High School
Clarkston, GABachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05.2020
Associate of Science -
Georgia Perimeter College
Clarkston, GA01.2015
Skills
- Effective verbal communication
- Microsoft Office
- Documentation Control
- Excellent decision making
- Quick Learner
- Devoted, patient and reliable
- Product Inspection
- Excellent Communication
- Corrective Actions
- Preventive Actions
- GMP Knowledge
- Standard Operating Procedures
Certification
- Hazard Analysis and Critical Control Points ( HACCP)
- Preventative Controls Qualified Individual (PCQI)
- Better Process Control School (BPCS)
Languages
Amharic
Native or Bilingual
Timeline
Quality Control Supervisor
Hormel foods
11.2022 - 02.2024
Quality Control auditor
Hormel foods
09.2021 - 02.2022
Bar and Restaurant Manager
Prima Resturant and lounge
08.2016 - 09.2019
Shift Supervisor
CVS Pharmacy
02.2013 - 05.2015
Customer Service
Mr WOK
08.2010 - 09.2015
High School Diploma -
Clarkston High School
Bachelor of Science - Psychology
Kennesaw State University
Associate of Science -
Georgia Perimeter College
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