Wesley Adams
Denver,CO
Summary
With a strong foundation in building customer relationships, promoting product adoption, and enhancing overall performance through teamwork, I am seeking an organization that shares my values. I thrive in environments where passion for the product is contagious and I am eager to continue learning and growing in my role. I am confident that my dedication to customer success and collaborative approach would make me a valuable addition to the {insert company} team.
Overview
7
7
years of professional experience
Work History
Customer Success Specialist
Auror
08.2022 - 11.2023
- Managed a client portfolio, featuring industry leaders such as Walmart, Ulta Beauty, Albertsons, and H-E-B, achieving a 100% retention rate
- Co-orchestrated the deployment of License Plate Recognition cameras across 160+ stores, resulting in a 75% surge in customer spending
- Conducted in-depth analyses of customer data, providing valuable insights for enhanced adoption strategies and empowering clients to identify vulnerabilities to theft
- Facilitated collaboration between Law Enforcement and retailers, effectively tracking and preventing Organized Retail Crime Organizations
- Demonstrated leadership by training over 300 users on maximizing efficiency with the Auror platform, emphasizing their positive impact on communities
- Collaborated seamlessly with engineering teams to streamline customer onboarding processes, leveraging customer feedback to enhance the overall user experience.
House Manager
Monarch Wellness Living
08.2022 - 02.2023
- Guided a community of 10 men on their journey towards a substance-free life
- Structured and executed daily house responsibilities, encompassing both maintenance tasks and group therapy sessions
- Enforced and upheld community guidelines, fostering a secure living environment and promoting a holistic, healthy lifestyle.
Customer Success Manager
Marketo/Bizible an Adobe Company
03.2019 - 04.2021
- Owned a diverse portfolio of more than 100 accounts, focusing on retention, widespread adoption, and establishing impactful connections with key stakeholders
- Delivered outstanding results in the first fiscal year, achieving 107% retention to quota and a 35% attachment rate for cross-selling and upselling initiatives
- Surpassed expectations in Q1 with a 109% retention to quota, showcasing a consistent track record of exceeding performance targets.
Account Executive
Associates Insurance Group
06.2016 - 07.2018
- Became an expert in workers' compensation and personal lines, showcasing proficiency in both sales and account management
- Oversaw a $3M personal lines portfolio, diligently attending to the needs of over 1,000 clients with precision and client-focused strategies
- Attained sales milestones by securing $150K in workers' compensation and showcasing a consistent track record of both selling and retaining over $450K in personal lines.
Education
Bachelor of Science - W.A. Franke College of Business
Northern Arizona University
Flagstaff, AZSkills
- Collaborative
- Desire to Learn
- Loyal
- Strategic
- KPI Focused
- Innovative
- Empathetic
- Analytical
Organizations
- Sigma Nu Fraternity Member
- International and Domestic Service Work
Awards
Super Hero of the Week - Auror
Recognized during the annual Auror all-hands meeting in Auckland, NZ, I proudly received the Super Hero of the Week award, one of only two recipients. This accolade celebrated my collaboration across departments, proactive engagement with senior leadership, and my role as a speaker, sharing insights and experiences with Auror before the entire organization.
Timeline
House Manager
Monarch Wellness Living
08.2022 - 02.2023
Customer Success Specialist
Auror
08.2022 - 11.2023
Customer Success Manager
Marketo/Bizible an Adobe Company
03.2019 - 04.2021
Account Executive
Associates Insurance Group
06.2016 - 07.2018
Bachelor of Science - W.A. Franke College of Business
Northern Arizona University