Wesley Anderson
Plano
Summary
Proactive and dynamic professional with a proven track record at Main Event and Rally House, excelling in customer engagement and problem-solving. Demonstrated leadership and a strong work ethic, significantly enhancing customer satisfaction and operational efficiency. Skilled in machinery repair and guest interaction, adept at fostering memorable experiences and driving sales through strategic product placement and service excellence. Experienced with maintaining and operating game booths while ensuring guest safety and enjoyment. Utilizes strong customer service skills to engage guests and encourage participation. Track record of effectively handling troubleshooting and resolving issues promptly, enhancing overall guest experience.
Professional with solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Highly reliable team player, adaptable to changing needs, and focused on delivering results that exceed expectations. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Games Attendant
Main Event
05.2023 - 08.2024
- Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
- Issued tickets to customers and collected payment and fees for desired services.
- Explained and demonstrated games and attractions to assist guests.
- Adhered strictly to company policies regarding cash handling procedures, safeguarding company assets from loss or theft.
- Participated actively in weekly staff meetings to discuss current challenges faced within the workplace promptly addressing areas needing improvement or attention from management teams.
- Collaborated with team members to plan and execute engaging gaming events, attracting new players and fostering community involvement.
- Trained new Games Attendants on company policies, procedures, and best practices for superior customer service delivery.
- Enhanced player experience by troubleshooting and resolving technical issues in a timely manner.
- Managed inventory effectively, ensuring all games and supplies were readily available for customers when needed.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Explained and demonstrated games and attractions to assist guests.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Built lasting relationships with regular customers through personalized recommendations based on their gaming preferences and playing styles.
- Increased customer satisfaction by providing friendly and knowledgeable assistance on game rules and strategies.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
Retail Sales Associate
Rally House
08.2022 - 05.2023
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created positive impression of business.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Texas Tech University
Lubbock, TX05-2024
Skills
- Quick learner
- Leadership qualities
- Guest interaction
- Security assessments
- Machinery repair
- Customer engagement
- Strong work ethic
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Car maintenance for 3 years
Certification
- Electrical/Electronic Systems Certification (A6) - National Institute for Automotive Service Excellence.
Languages
Spanish
Full Professional
Timeline
Games Attendant
Main Event
05.2023 - 08.2024
Retail Sales Associate
Rally House
08.2022 - 05.2023
- Electrical/Electronic Systems Certification (A6) - National Institute for Automotive Service Excellence.
High School Diploma -
Texas Tech University
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