Wesley Barlament

• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Updated accounts and maintained long-term relationships with clients.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Offer to cross sell additional products and upsell to higher quantities/larger sizes.

• Reviewing policies for client's requesting cancellation to verify that the client is receiving the best overall policy for them to retain their business.

• Calling out to clients that have submitted negative customer satisfaction surveys to verify the issue and see if there are any additional options that we can offer to resolve the issue.

• Make payment arrangements for clients that have had declined payments or are unable to make their scheduled payment by the due date.

• Taking supervisor calls for clients that are displeased with their policy and work towards a resolution to satisfy both parties.

• Cross selling additional lines of insurance.

• Review billing for submitted medical claims and review collections claims that are submitted for past due accounts.

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

• Interview patients or their representatives to identify problems relating to care.

• Refer patients to appropriate health care services or resources.

• Monitoring the overall performance through statistics analysis for all representatives on my team.

• Providing coaching and guidance for representatives with areas that need additional assistance.

• Taking supervisor calls for clients with poor representative or company experiences.

• Attending meetings with upper-management on think tanks to improve standard operating procedures.