Wesley Beck

As General Manager, I was responsible for overseeing all daily operations of the business, with a strong focus on financial management, team leadership, and service department efficiency. I played a key role in ensuring the company’s profitability and customer satisfaction by effectively managing expenses, personnel, and workflow.

Key Responsibilities:

• Managed company expenses, developed budgets, and monitored financial performance to ensure profitability and cost efficiency.
• Led and supervised a diverse team including administrative staff, service advisors, and skilled mechanics, fostering a positive and productive work environment.
• Oversaw the service department, including scheduling, workflow, and quality control to ensure timely and high-quality repairs and maintenance.
• Recruited, trained, and evaluated team members to maintain high performance and customer service standards.
• Implemented operational policies and procedures to improve efficiency, safety, and customer satisfaction.
• Maintained vendor relationships and negotiated contracts to reduce costs and improve service delivery.
• Analyzed performance metrics and generated reports to support strategic decision-making.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

• Supervised daily operations of the mechanic shop floor, ensuring efficient workflow and high-quality vehicle repairs.
• Assigned jobs to mechanics based on skill level, workload, and priority, ensuring timely completion of services.
• Provided technical guidance and support to technicians, assisting with diagnostics and complex repairs when needed.
• Conducted quality control checks to ensure all repairs met safety and performance standards.
• Maintained communication with service advisors and customers to provide updates and clarify repair recommendations.
• Managed inventory of tools and parts, ensuring availability and proper usage.
• Trained new team members on shop procedures, safety protocols, and diagnostic equipment.
• Enforced safety standards and maintained a clean, organized work environment.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.

• Assisted customers with scuba gear selection, fitting, and purchases, providing knowledgeable recommendations based on experience level and dive needs.
• Supported daily shop operations, including restocking inventory, organizing equipment, and maintaining a clean, welcoming retail environment.
• Conducted equipment checks, rentals, and returns, ensuring all gear was clean, functional, and properly logged.
• Helped coordinate dive trips and classes, handling reservations, paperwork, and communication with clients.
• Provided basic maintenance and preparation of scuba equipment, including tanks, regulators, and BCDs.
• Offered excellent customer service by answering questions about diving products, safety, and certification programs.
• Collaborated with instructors and dive masters to support training sessions and customer experiences.