Wesley Bergeron
Knoxville,TN
Summary
Goal-oriented manager with distinguished experience in Sales and Real Estate industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
REAL ESTATE SALES MANAGER
Better Real Estate Services
11.2020 - 03.2022
- Closed average of 1,500 sales calls each quarter.
- Promoted sales of Better Real Estate incentives and to achieve revenue targets, bringing in $ 850K per quarter
- Led comprehensive reviews of workflows and automations for real estate agents
- Conducted daily meetings for agent teams, reviewing daily and weekly metrics.
- Identified growth opportunity meetings with agents and teammates by utilizing Looker data and Monday.com
- Led meetings with pod managers to discuss gaps in team and agent knowledge.
- Managed pipelines of over 60 leads per week, resulting in 65% response rate from customers.
- Developed and initiated proactive triggers within the MLS to engage high intent customers
- Audit the work of Dallas and Austin agents daily to ensure accuracy amongst their customer relationship boards.
- Trained over 40 employees to assist agents in contract writing, scheduling routes and leading meetings, as well as new initiatives and pilots
- Analyzed sales activities to identify the impact of customer engagement and revenue growth
- Spearheaded the reorganization of agent teams, organizing meetings that focused on goal setting, urgent updates and pipeline discussion, which increased agent communication by 15% in the first three months
- As part of managing two teams in the U.S and India, engaged in discussing operational updates and conduct recognition meetings and one-on-one interactions, enabling team members to train new department members.
IT BUSINESS ANALYST
DISCOVERY COMMUNCIATIONS
Knoxville, TN
01.2020 - 07.2020
- As part of leading the transition of company from Microsoft Office to Google Suite, conducted regional and global meetings about use of Google Suite products, and documented Google Suite transition process and research findings
- Organized meetings with the company’s executive leadership team and interview company stakeholders on the best use of available software
- Communicated the release of new and similar features within the Google Suite family
- Partnered with project managers to create and enhance user experience.
BUSINESS EXPERT
Apple West Town Mall
Knoxville, TN
08.2016 - 12.2019
- Managed customer experience across Knoxville and surrounding areas, using company’s CRM to engage with customers, as well as troubleshoot and address any issues
- Educated customers on current technology trends, including iOS, MacOS, and tvOS
- Expanded team knowledge on current business trends and procedures in Apple Business
- Developed and implemented quarterly initiatives regarding business services for all employees and personalized device management solutions and quarterly account cadences.
- Evaluated staff performance surrounding Apple B2B KPI's and provided coaching to address inefficiencies.
- Developed effective personal improvement plans in alignment with Apple Business goals and specifications.
- Handled 60-75 calls per day to address customer inquiries and concerns, create 5-7 business purchasing quotes a day
Specialist
Apple Lynnhaven Mall
Virginia Beach, VA
09.2015 - 05.2016
- Develop Apple brand promoters through team interactions in Product Zone
- Educated customers on complete solutions, issuing technology demos and carrier financing options
- As part of the in-store mentor team, led training of new employees and coaching of current employees.
- Maintained knowledge of current sales and goals for each quarter, quality compliance and customer experiences.
- Drove sales through sampling initiatives, creating quarterly training sessions with suggestive selling and communication of promotional items and specials.
Education
Bachelor of Arts - Youth Ministry
Columbia International University
Columbia, SC 08.2006 - 05.2012
Master of Arts - Leadership
Columbia International University
Columbia, SC 08.2012 - 05.2015
Skills
Talent Developmentundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Timeline
REAL ESTATE SALES MANAGER
Better Real Estate Services
11.2020 - 03.2022
IT BUSINESS ANALYST
DISCOVERY COMMUNCIATIONS
01.2020 - 07.2020
BUSINESS EXPERT
Apple West Town Mall
08.2016 - 12.2019
Specialist
Apple Lynnhaven Mall
09.2015 - 05.2016
Master of Arts - Leadership
Columbia International University
08.2012 - 05.2015
Bachelor of Arts - Youth Ministry
Columbia International University
08.2006 - 05.2012
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