Wesley Blalock
Crestview,FL
Summary
Driven professional with extensive experience in retail and hospitality, notably at Walmart, excels in merchandise stocking and customer service. Demonstrated ability to enhance sales through effective communication and product knowledge. Skilled in equipment operation and safety processes, achieving significant improvements in inventory management and customer satisfaction. Proactive and personable, consistently prioritizes client relationships and workplace efficiency.
Overview
4
4
years of professional experience
Work History
Adult Beverage/ Stocker
Walmart
Niceville, FL
06.2024 - Current
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Server
Samuel’s Roadhouse
Crestview, FL
04.2024 - 05.2024
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stocker/ Cashier
Tractor Supply Company
Crestview, FL
07.2023 - 04.2024
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained effective team member communication.
- Alternated goods in inventory by observing first-in and first-out approach.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Tracked production and quality control systems to proactively identify deficiencies.
- Interacted with guests in friendly and knowledgeable way.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
Busser
Olive Garden
Fort Walton Beach, FL
02.2022 - 12.2022
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Fry Cook/ Dishwasher
Samuels Roadhouse
Crestview, FL
02.2021 - 01.2022
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Cleaned, stocked, and restocked workstations and display cases.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Education
Associate Of Applied Arts - Radiology
Northwest Florida State College
Niceville, FLSkills
- Display Assembly
- Merchandise Rotation
- Stock Rotation
- Price Checking
- Merchandise Stocking
- Loss Prevention
- Security Monitoring
- Product Labeling
- Order Receiving
- Equipment Operation
- Customer Service
- Positive Attitude
- Safe Lifting Procedures
- POS Systems
- Equipment Cleaning
- Proper Stacking and Storage
- Merchandise Display
- Pallet Jack Operation
- Clear Communication
- Warehouse Operations
- Friendly and Personable
- Paperwork Completion
- Shelf Stocking
- Warehouse Safety
- Stockroom Maintenance
- Forklift Operation
- Customer Assistance
- Money Handling
- Signing and Pricing
- Customer Relationships
- Safety processes and procedures
- Cleaning procedures
- Heavy Lifting
- Willing to Learn
Timeline
Adult Beverage/ Stocker
Walmart
06.2024 - Current
Server
Samuel’s Roadhouse
04.2024 - 05.2024
Stocker/ Cashier
Tractor Supply Company
07.2023 - 04.2024
Busser
Olive Garden
02.2022 - 12.2022
Fry Cook/ Dishwasher
Samuels Roadhouse
02.2021 - 01.2022
Associate Of Applied Arts - Radiology
Northwest Florida State College