WESLEY CAMERON

Responsible for working with the executive team to develop measurable, reliable key performance indicators. Maintain the daily operations of ConceiveAbilities Salesforce and all security and sharing models, role hierarchy, and profiles, and assist with user management for team members.

• Created and maintained a scorecard with weekly updates to the key performance indicators, including trend and goal analysis.
• Implemented and maintained an agile development process to design, test, and deploy new features/functionality to Salesforce for each department.
• Created a new onboarding/offboarding process for all team members, allowing for better tracking of company assists.
• Developed and maintain new security and password management policies for the company to better mitigate against risk.

Responsible for identifying trends and opportunities for growth through analysis of complex data sets. Problem-solving based on data mining, analysis, and visualization.Started Interactive Health's Salesforce CRM tool from the ground up

• Implemented and maintained Google Analytics for Interactive Health's member website, which included building tags, goals, and reports
• Created visualizations for senior leadership using Tableau and PowerBi
• Built, maintained, and improved the business's first management and operations scorecards, as well as call center and other staffing models
• Managed the Data Science team's projects in AHA!, providing monthly updates to the project team on the status of each project
• Acted as Business Intelligence liaison
• Conducted the company's first Six Sigma project.

Responsible for creating and maintaining KPI/MBO reporting for Cardinal Health's CCSS team. Designed and maintained Field Service Dashboards and Customer Service Dashboards

• Created and maintained complex reporting solutions for the Customer Service Centers while also providing data analytics for Cardinal's Pharmaceutical customers to executive management
• Acted as the subject matter expert for the deployment of Speech and Text Analytics project, maintaining close contact with the offshore consulting firm that implemented the initial build
• Used both Tableau and Xcelsius to build meaningful visualizations for senior leadership about the health of the call center.

Expedited orders by acting as a liaison in problem-solving and research between the customer and other order management teammates

• Assisted other team members with taking escalated calls from a wide customer base
• Maintained team stats for designated supervisors on the floor
• Performed coaching with team members who needed assistance, as deemed necessary by Supervisors or Managers
• Communicated problem areas with Supervisors and Management
• Assisted Supervisors in compiling data for team member's statistics
• Assisted Management with ad-hoc reporting
• Conducted weekly huddles.

Responsible for entering customers' requests by phone, keying orders, and managing item availability requests and pricing questions

• Handled a large volume of inbound calls
• Used business knowledge of systems to respond to customer's inquiries and issues
• Provided product availability and price information to customers
• Was a key teammate during the DEA shutdown of three CII warehouses.

Responsible for creating and maintaining performance reports for systems impacting Financial Services

• Analyzed problems and provided information to formulate conclusions and recommendations for the management team
• Consistently managed multiple priorities in a fast-paced environment.