Wesley Carillo

Relevant Skills: SaaS, Account Management, Project Management, Implementation/Onboarding, Backend Administration, Restaurant Operations, Remote Work

• Specialized in xtraCHEF onboarding and implementation, an automated restaurant management software acquired by Toast Inc.
• Surpass onboarding goal by an average of 150% from Q4 of 2022 through Q4 of 2023 leading to increased adoption rates and lifespan of those customers.
• At any given time, our specialized team successfully managed upwards of 50 projects at a given time.
• Created detailed roadmaps of action items, project goals, work plans and key milestones with stakeholders to meet business priorities and deadlines
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported clients with business analysis, documentation and data modeling.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Relevant Skills: Sales, Prospecting, Lead Generation, Account Management, Technology Trends, Networking, Cold-Calling/Email

2nd busiest storefront in USA

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Use data to help customers understand how products can help them achieve their goals
• Describe products and explain their benefits and uses to potential customers
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Establish and nurture relationships with past customers and potential customers to facilitate sales
• Find and develop potential customers through networking, cold calling and industry research to increase sales

Relevant Skills: Strategic Planning, P&L Analysis, Business Acumen, Leadership & Organizational Skills, Restaurant Operations

4 Total Units, Gross Revenue: $2M+ annually, Team size: 40. In-Store, E-Commerce

• Oversee overall performance pertaining to in-store and e-commerce lines of business
• Developed strategies to ensure overall business performance that identified processes to maximize sales and minimize costs
• Used strategic planning and financial forecasting techniques to create and monitor budget and utilized operational resources
• Analyzed operational processes to set strategic goals for improving operational efficiency, driving sales, increasing productivity and performance
• Set team and individual KPIs and provided regular, actionable feedback
• Collaborated with ownership in development of performance goals and long- term operational plans
• Oversaw day-to-day production activities in accordance with business objectives.
• Foster company culture that prioritizes productive, friendly and healthy work environment

Relevant Skills: Guest Services, Leadership & Organizational Skills, Hotel/Resort, Restaurant Operations, Cross Departmental Collaboration

4 Stars, 350 Rooms, 8 Restaurant Outlets. Gross Revenue: $20M+ annually, Team size: 75+

Completion of DISNEY LEADERSHIP ESSENTIALS PROGRAM, renowned leadership development program focused on accelerating performance of on boarding managers

• Responsible for managing guest experience, particularly in the F&B Department
• Attended to customer needs, responding to questions, complaints and escalations. Handling customer inquiries and resolving customer problems
• Working with different departments to fulfill company goals and expectations
• Hired and trained new employees, demonstrating best methods for serving clients and guests at the highest standard of customer service
• Ensure compliance with HACCP protocol, sanitation and safety regulations

Relevant Skills: Strategic Planning, P&L Analysis, Leadership & Organizational Skills, Multiple Units, Restaurant Operations

4 Total Units, Gross Revenue: $4.5M annually, Team size: 70. Grew operations from one location to four locations. 254% Growth Rate over 3 year period.

• Oversee operations, budgets and expenses of multiple store units as well as remain the general manager of my own unit
• Maintain excellent guest scores and reviews through Yelp, Trip Advisor, Google (Top 10% across each platform in the Oahu region)
• Control operational costs and identify measures to cut waste and maximize profits
• Created, developed and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste and increase profit
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff while delivering in-depth training to store management and workers in food preparation and customer-facing roles to promote strong team performance.
• Effectively organized multiple store unit schedules to continuously evaluate business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately to maintain well being of units through quality assurance procedures