Wesley Church

• Maintained tools and equipment, parts inventory, and library of machine manuals.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Checked safety practices and integrity of PPE.
• Upgraded and modified products and handled special assignments such as 69kV - 230kV Transformers
• Scheduled service calls according to customer location and urgency of need.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Facilitated communication between office personnel, subcontractors, and customers.
• Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
• Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Tested equipment performance and demonstrated operation and servicing best practices.
• Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
• Optimized inventory management practices to ensure availability of critical spare parts, minimizing delays in repair times.
• Boosted team efficiency by sharing expert knowledge and troubleshooting techniques, enhancing overall service quality.
• Conducted regular maintenance checks for improving equipment longevity and performance, reducing frequency of unplanned outages.
• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Reduced operational costs, negotiating better rates with suppliers and optimizing resource allocation across projects.
• Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.

• Offered efficient in-field customer service to resolve technical issues
• Installed sophisticated machinery and ensured its ongoing maintenance at over 60 client locations
• Executed regular checks and maintenance to improve efficiency of devices
• Trained customers on proper operation, maintenance, and safety procedures for equipment
• Performed system upgrades, modifications, or retrofits as required by customers' specifications
• Demonstrated expertise in troubleshooting electrical systems, mechanical components, or software applications depending on specific job requirements
• Scheduled service calls according to customer location and urgency of need.

• Involved in regular process optimization initiatives
• Implemented measures to ensure adherence to safety regulations
• Compile comprehensive technical documentation and analytical reports
• Established and maintained essential alignment with onsite customer alongside corporate management
• Onsite installation and repair of all products
• Managed timelines and ensured maintenance across a portfolio of 60+ locations
• Managed and resolved escalations at more than 60 locations
• Upgraded and modified products and handled special assignments such as POS assignment programming.

• Managed upkeep of AI infrastructure
• Oversaw operations ensuring alignment with efficiency targets
• Implemented systems in online commerce to achieve peak period objectives
• Leveraged expertise in data analysis to inform decision-making processes and drive overall project success.
• Worked flexible hours across night, weekend, and holiday shifts.
• Reduced repair turnaround time by implementing efficient diagnostic and troubleshooting techniques.
• Managed inventory of replacement parts, minimizing downtime due to unavailable components.
• Provided exceptional customer service, explaining complex repairs in clear and concise terms for clients.
• Established trust with clients by providing honest assessments of their devices'' condition and potential for successful repair.

• Handled and transported freight weighing up to 20,000 pounds
• Operated standing forklifts with precision to streamline logistics processes
• Executed stacking and palletizing tasks to optimize storage management
• Achieved punctual product transportation to specified destinations
• Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
• Increased sales by 20% by coaching team members on effective sales strategies to boost retention results.
• Facilitated successful integrations with existing client systems, carefully mapping out dependencies and requirements to ensure compatibility.
• Accelerated resolution of implementation challenges by establishing responsive communication plan that kept all parties informed and engaged.

• Managed stock levels of perishable goods for vending machines
• Managed driving and upkeep of temperature-controlled truck units
• Facilitated prompt delivery of coffee and water
• Coordinated delivery operations to ensure timely dispatches
• Maintained tools and equipment, parts inventory, and library of machine manuals.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Expedited deliveries to meet customer deadlines and requirements.

Earned certification for proficient handling of diverse power equipment like forklifts, reach trucks, and Ballymore lifts

• Trained teams on ensuring accurate product presentation to customers
• Safety Training on Stocking techniques to quickly and safely arrange merchandise
• Completed training on setting up electronic systems for medical monitoring equipment used in hospitals
• Handled day-to-day shipping and receiving overseeing more than 40 packages per day.
• Unloaded pallets and deliveries and organized products in warehouse.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
• Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.

• Oversaw training operations and facilitated deployment initiatives to Afghanistan
• Contributed to the successful completion of mission objectives by providing expert guidance on the selection, transportation, and employment of appropriate ordnance systems in various operational contexts.
• Collaborated with fellow technicians to diagnose and repair faulty equipment, minimizing downtime in mission-critical situations.
• Mitigated potential threats by identifying and reporting suspicious activities involving unauthorized access to sensitive information or materials related to explosives.
• Increased team efficiency by providing comprehensive training to new technicians on handling and storage procedures for dangerous materials.
• Supported successful military operations by preparing, storing, and transporting various types of ammunition as needed per mission requirements.

• Conducted safe disposal of hazardous ordnance
• Identified different categories of ordnance through detailed analysis
• Supported development and application of cutting-edge robotics technology
• Neutralized high-risk ordnance through controlled detonation strategies
• Maintained operational efficiency of tools and equipment
• Conducted assessments to identify and neutralize ordnance threats
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Responded calmly and professionally to chemical, biological and nuclear threats.
• Achieved significant reductions in supply chain delays by streamlining logistics processes.
• Enhanced team cohesion by leading rigorous physical training sessions.
• Optimized resource allocation for missions by continuously evaluating and adjusting supply needs.