WESLEY C. MILLER
Frederick,MD
Summary
Experienced professional with a strong background in planning and problem-solving. Proven ability to optimize resource utilization, enhancing operational scalability and profitability. Demonstrates exceptional organizational skills and effective leadership in building relationships.
Overview
13
13
years of professional experience
Work History
Tier 1 Back Office Service Engineer
Medispec Ltd.
Gaithersburg, MD
09.2024 - 07.2025
- Delivered Tier 1 technical support and performed hardware diagnostics and repairs on medical devices.
- Conducted device functionality testing prior to customer shipment to ensure operational reliability.
- Managed shipping and receiving processes, maintaining accuracy and timeliness of all logistics.
- Used Priority ERP system to track inventory, log service calls, and update workflow documentation.
- Maintained a clean, efficient warehouse environment aligned with safety and quality standards.
- Supported cross-functional teams with clerical and technical documentation.
- Company sold
Systems Engineer
Cetrom Support
Remote
03.2021 - 11.2023
- Monitored server and system performance for mission-critical business operations.
- Troubleshot network, server, and software issues, providing remote support to clients.
- Identified and implemented improvements to optimize system scalability and reliability.
- Communicated complex technical solutions to users across varying skill levels.
- Delivered user training, documentation, and guidance for new system features.
- Maintained service excellence through rapid response and professional client interactions.
Store Manager
Zumiez
Bethesda & Gaithersburg, MD
09.2014 - 10.2020
- Managed daily operations, staffing, inventory control, and customer relations across two locations.
- Trained teams on technology systems, including POS software and internal tools.
- Implemented process improvements to streamline operations and increase profitability.
- Led hiring and onboarding of new employees, building strong and productive teams.
Sales Associate
Zumiez
Frederick, MD
07.2012 - 09.2014
- Supported customer service, inventory management, and scheduling.
- Ensured a high standard of customer engagement and issue resolution.
Education
High School Diploma -
Urbana High School
Frederick06.2008
Skills
- Technical support and troubleshooting
- Windows and server environments
- Hardware diagnostics and repairs
- Help desk and remote support
- Inventory and logistics management
- ERP systems and Microsoft Office
- Customer service and documentation
- Team collaboration
- Process improvement
- Cross-functional collaboration
- Team leadership
- Logistics coordination
- Client communication
References
References available upon request.
Timeline
Tier 1 Back Office Service Engineer
Medispec Ltd.
09.2024 - 07.2025
Systems Engineer
Cetrom Support
03.2021 - 11.2023
Store Manager
Zumiez
09.2014 - 10.2020
Sales Associate
Zumiez
07.2012 - 09.2014
High School Diploma -
Urbana High School
Similar Profiles
MEI GI CHANMEI GI CHAN
Medical Sales Representative at Medispec (M) Sdn BhdMedical Sales Representative at Medispec (M) Sdn Bhd
Jose M. Caban RosaJose M. Caban Rosa
Tecnico Biomedico at Medispec PRTecnico Biomedico at Medispec PR
LAI CHIA YI LAI CHIA YI null
Medical Sales Executive at Medispec (M) Sdn BhdMedical Sales Executive at Medispec (M) Sdn Bhd
Duane BarlowDuane Barlow
Supervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for HealthSupervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for Health
DOREEN MDUMADOREEN MDUMA
Dietary Aide at Homewood Health CentreDietary Aide at Homewood Health Centre