Wesley Crenshaw
Saint Charles,IL
Summary
Experienced professional seeking to contribute skills and knowledge in a dynamic company. Committed to driving success and making a meaningful impact with expertise. Eager to join an innovative, collaborative, and continuously learning team.
Overview
24
24
years of professional experience
Work History
Weight Station Operator
Glanbia Performance Nutrition
02.2014 - 07.2015
- Blend and measure weight gainer, protein powder
- Operate and verify the HMI computer system is operating properly, connect and disconnect IBC, lifted powder product dump into silo regularly, operate forklift to move raw materials
- Performed a magnet check, practiced safe and hazard-free work environments in line with company standards, cleaned and sanitized workspace environment, and helped assist with writing company SOP
- Met daily production goals by working efficiently, and managing and supervising daily activities.
Manufacture Assembler
Caterpillar
10.2006 - 07.2012
- Help implement procedures and guidelines to help cut waste and costs resulting in time reduction and increased productivity, set up and performed hand and automatic assembly, inspect finished parts and components to enforce standards and uncover defects before shipping out equipment
- Operate computer to access equipment, schematic, track parts, order parts, and blueprint to assemble equipment
- Help assist employees meet production deadlines, train new employees, and help assist processors and engineers designed better tools for a safe workplace
- Operate various power tools equipment, and overhead hoist
- Lubricate and wipe equipment and tools to maintain safety and cleanliness, and sort placed materials or items on racks, shelves, or bins according to predetermined sequence.
PBX Phone Technician
United Asset Coverage
05.2005 - 09.2006
- Work 20-50 customers ticket daily, improved rate of resolved trouble tickets by implementing working ticket to resolved customer issues, Manage Avaya and Meridian PBX equipment, configured PBX equipment using data network communication protocols, programmed and remotely dial into customer equipment
- Troubleshoot and isolate problems, used Remedy software for tracking customer ticket, document customer correspondence in CRM to track request
- Dispatch field technicians to customer premise, coordinated trunk testing with phone vendors to troubleshoot possible problems, and tests with field technician, answered normal and after-hours service calls
- Educate customers on special pricing and replacement parts that could impact customers equipment pricing, such as; customary charges from vendors and suppliers
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Switch Technician
Voice Stream Wireless
10.2000 - 02.2002
- Part of the technical group that launch 2800 cell site in the Chicago market, Installed, set up, repaired, troubleshooted and isolated problem relating to our cellular radios and Nortel DMS switches
- Cloned, turn up, and upgrade software parameters for cellular radios
- Used Remedy ticketing systems for tracking tickets, updating and improving the rate of resolved trouble tickets, de-escalating problematic customer concerns, and documenting customer correspondence Remedy to track requests, problems, and solutions
- Monitor Nortel DMS 100 switch and cellular radios
- Daily tasks include; turn-up and test trunks, building trunks, data filling the switch, troubleshooting 911 trunks, performing backup billing, image dumping, pulsed-up calls in the switch, performing test calls with field technicians in the field, performing translation in the switch, performed database backups, conduct maintenance on equipment hardware and software, assist RF engineering, and handle voicemail testing and troubleshooting
- Performed head-to-head testing with Telco, replaced cards for Nortel DMS 100 switch, laid out cabling plans and ran through buildings to the desired location, hard-wired equipment TCU, BTS, OC3, T1, and DTC, used T-berd for testing equipment.
Install Technician
MCI WorldCom
05.1999 - 10.2000
- Worked 30-40 customer tickets daily, de-escalated problematic customer concerns, and maintained a calm, friendly demeanor
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Assist customers with status updates on circuit routing, test, and turn-up circuits, disconnect and re-route existing circuits
- Tested head-to-head with field technician, monitored customer network, checked for alarms, and errors in the DAC, troubleshot circuit and isolated problem
- Worked on frame relay, ATM, ISDN, private line, voice and data circuits
- Worked on DMS 250 switch, date filled the switch; test turned up trunks, coordinated testing with field technician, and remotely tested with Telco.
Data Manager
Ameritech
06.1997 - 04.1999
- Worked in the NOC operation call center, monitoring and remotely testing circuits for major businesses
- Troubleshoot DS1, DS0, frame relay, SMDS, and ATM circuits for five state regions
- Help provide and support local and wide areas networks for Fortune 500 companies
- Coordinated head-to-head testing with field technician
- Used cascade tools for testing frame relay and ATM circuit
- UNIX, Oracle, Sun monitoring platform system
- Ping Cisco router.
Security Officer
SOS Security
08.2019 - 05.2020
- Check fire panel to ensure no alarms are present, Patrol building and surrounding area, inspect parking lots to verify parking permits and ticketed or tow unauthorized vehicles
- Escort individuals to and from their vehicles, and train new security offices on safety protocols and company standards
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions, wrote detailed reports regarding daily security activities and notable incidents, conducted foot and vehicle patrols, monitored vehicle traffic, secured and unlocked gates, door and roof access.
Security Guard
Windsor Park Covenant Living
08.2020 - 08.2021
- Inspect and Patrol outside and inside of buildings, check and secure doors, surveyed multiple CCTV feeds to monitor important areas of the property closely
- Monitor and reset alarm systems, reset resident pendant alarm, monitored premises and recorded activity in daily officer reports, verified photo IDs to allow guests passage
- Inspect parking lot to verify parking permits and ticketed or towed unauthorized vehicles
- Respond to medical emergencies, dispatched first responder, provided emergency assistance for first responders, and helped assist residents with emergencies.
Owner/Janitor
KayWes Assoc
06.2002 - 11.2006
- Administered cleaning proposals to various business owners and managers, devised business and marketing plans prepared monthly financial reports, and set pricing structures according to market analytics and emerging trends
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations, trained teams on specific operational procedures led the startup and opening of business, and provided business development, creation of operational procedures, and workflow planning
- Administered OSHA guidelines to each employee
- Conduct weekly inspections and maintained a close relationship with business owners and managers and ensured the building was being properly cleaned and maintained
- Process employee time sheets, and payroll.
Education
Bachelor's degree - Business Administration
DePaul University
Chicago, IL01.2005
Burton
Rockford, Michigan01.1988
Skills
- Security Officer
- Manufacturing
- Supervisor
- Technical support
- Vehicle Mechanic
- Telecommunications
- Customer service
- Military
- Mold injection
- Extrusion machine operator
- Trim press operator
- Problem solver
- Time management
- Teamwork
- Fast-learner
- Critical thinking
Certificatetechnicalproficiencies
- CCNA Cisco
- CCNA Security
- Tellabs Titan 5500
- Tellabs 532L
- Nortel GPRS passport
- Nortel DMS 100 switch
Military Service
09/1988, 09/1991, United States Army, Team Leader- Light wheel vehicle mechanic
Timeline
Security Guard
Windsor Park Covenant Living
08.2020 - 08.2021
Security Officer
SOS Security
08.2019 - 05.2020
Weight Station Operator
Glanbia Performance Nutrition
02.2014 - 07.2015
Manufacture Assembler
Caterpillar
10.2006 - 07.2012
PBX Phone Technician
United Asset Coverage
05.2005 - 09.2006
Owner/Janitor
KayWes Assoc
06.2002 - 11.2006
Switch Technician
Voice Stream Wireless
10.2000 - 02.2002
Install Technician
MCI WorldCom
05.1999 - 10.2000
Data Manager
Ameritech
06.1997 - 04.1999
Bachelor's degree - Business Administration
DePaul University
Burton
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