WESLEY E. GONZALEZ ACEVEDO
Kissimmee
Summary
An enthusiastic, goal oriented and results driven proffesional with exceptional customer service seeking to leverage skillsin customer relations and communication to establish and maintain client relationships for the organization.
Overview
2
2
years of professional experience
Work History
LABOR WORKER
Johns Tractor Service
12.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
HALLOWEEN HORROR NIGHTS ATTRACTIONS ATTENDANT
Universal Orlando
08.2024 - 11.2024
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
Customer Service Representative
Conduent
09.2023 - 08.2024
- Stayed self-motivated to complete required tasks when working independently during overnight shifts with little communication from team leaders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Janitor
Tavistock Restaurant Collection
05.2023 - 08.2023
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Cashier and Stocker
Dollar Tree
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Park Services Attendant
Universal Orlando
09.2022 - 01.2023
- Performed routine maintenance tasks, ensuring well-maintained facilities for visitors'' enjoyment.
- Facilitated recreational activities such as nature walks and birdwatching sessions which promoted environmental awareness among participants.
- Collaborated with team members on various projects for overall park improvement and upkeep.
Education
Bachelor's Degree - Physical Education
UPR De Bayamon
Bayamon, PR05-2014
High School Diploma -
Luis Pales Matos
Bayamon, PR05-2011
Skills
- Ability to work independently
- Ability to work as part of a team
- Bilingual communication skills
- Oral communication skills
- Written communication skills
- Knowledge of automated office equipment
- Knowledge of computer programs
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
Timeline
LABOR WORKER
Johns Tractor Service
12.2024 - 01.2025
HALLOWEEN HORROR NIGHTS ATTRACTIONS ATTENDANT
Universal Orlando
08.2024 - 11.2024
Customer Service Representative
Conduent
09.2023 - 08.2024
Janitor
Tavistock Restaurant Collection
05.2023 - 08.2023
Cashier and Stocker
Dollar Tree
03.2023 - 05.2023
Park Services Attendant
Universal Orlando
09.2022 - 01.2023
Bachelor's Degree - Physical Education
UPR De Bayamon
High School Diploma -
Luis Pales Matos
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